Customer Operations Project Manager
Location: London (4 days per week office and potentially only 1 day from home)
Rate: £240per day via PAYE / ₤325per day via Umbrella
Contract: 2 Months (Until end of July)
We are currently recruiting for a Customer Operations Project Manager to support the delivery of customer marketing and CRM activity within a Luxury Fashion Brand.
This role is ideal for a detail‑driven project manager who enjoys keeping multiple teams aligned, removing delivery obstacles and ensuring high‑quality execution across customer communications.
Key Responsibilities
* Manage the day‑to‑day operational delivery of customer marketing and CRM initiatives, including email campaigns and lifecycle journeys
* Act as the central point of coordination between customer marketing, creative, merchandising, CRM and technology teams
* Ensure briefs, timelines, requirements and responsibilities are clear and well managed
* Plan and manage resources across multiple workstreams, balancing priorities and tight deadlines
* Monitor progress, identify risks early and drive resolutions through clear communication
* Support the transition to external production support, embedding new ways of working and ensuring continuity
* Manage relationships with external partners and vendors, monitoring quality, delivery timelines and efficiency
* Partner with digital, martech and technology project managers to align dependencies and platform readiness
* Champion continuous improvement by streamlining processes, documenting ways of working and improving delivery frameworks
Skills & Experience Required
* Proven experience in project management within CRM, email or digital marketing
* Strong understanding of content pipelines and campaign delivery workflows
* Experience managing multiple priorities in a fast‑moving environment
* Confident communicator, able to bring structure and clarity to complex situations
* Highly organised with strong problem‑solving skills and attention to detail
* Comfortable working cross‑functionally with both internal stakeholders and external partners
* Experience using project management tools such as Asana is desirable
If you're a hands‑on project manager with CRM or digital marketing experience and are looking for your next contract role in London, we'd love to hear from you.
If shortlisted, a recruiter from the team will reach out for an initial pre‑screening discussion. (you’ll get a call from Manchester Number starting from +44 161/0161)
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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