Norwich, NR2 1LF, NR2 1LF
Contract Type: Permanent
Working Hours: 40
Job Category: Retail - Management
05/10/ days remaining
Job Introduction
At Whittard of Chelsea, we've been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life-through passion, performance, and pride.
We're now looking for a Retail Deputy Manager to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork. Whether you're on the shop floor with a sample tray or reviewing daily performance with the team, you'll be a key part of what makes our stores special.
A Day in the Life
You'll be a trusted co-pilot to the Store Manager-leading the team, solving challenges in real time, and ensuring everything runs smoothly behind the scenes. Your day will include:
* Customer Connection
You'll lead from the front-welcoming customers, showcasing our range, and making the everyday feel extraordinary. You'll coach your team to bring our products to life through storytelling, tastings, and memorable service moments.
* Team Leadership
From giving live feedback to managing rotas and motivating through the busy spells, you'll set the tone for a positive and high-performing team culture. You'll help induct, train, and develop colleagues-celebrating wins and building confidence every step of the way.
* Commercial Focus
You'll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance.
* Operational Efficiency
Stock counts, deliveries, H&S compliance-you'll make sure the operational engine of the store is running smoothly, efficiently, and safely. You'll also ensure the store looks brilliant and meets Whittard's visual standards every day.
* Local Involvement
Whether it's connecting with local businesses or supporting marketing activity, you'll play a key role in building the store's reputation and reach within the local community.
What Makes You Exceptional?
We're looking for someone who's ready to take their next step in leadership-and do it with energy, confidence, and a love for retail.
You'll bring:
* Experience in a supervisory or assistant management role within a retail environment.
* A natural ability to coach, motivate, and lead by example.
* Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.
* A proactive mindset-someone who spots what needs doing and takes action.
* Great organisation and time management, juggling tasks while staying customer-focused.
* A genuine passion for creating brilliant customer experiences-and sharing your product knowledge with pride.
Why Whittard?
We're proud of our heritage, but our focus is on the future-nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you'll get the support to grow your skills, lead your team, and take the next step when you're ready.
You'll also enjoy:
* Up to 50% store discount – discover your new favourites
* Monthly product allowance – a little treat with every pay cheque.
* Discretionary bonus scheme – because great work should be recognised.
* Wellbeing resources & family-friendly policies – because we care about the whole you.
* Opportunities to connect across stores and head office – be part of something bigger.
Sound like the next step in your journey?
Click 'Apply Now' and let's build something brilliant together.
Overview
Number of Positions
1
Contract Type
Permanent
Working Hours
40
Job Category
Retail - Management
Location
Norwich, NR2 1LF
Reference
whittardcareers/TP/107/143