Job description:
Join Us in Changing Lives
At OXB, our people are at the heart of everything we do. We’re on a mission to enable life‑changing therapies to reach patients around the world—and we’re looking for passionate individuals who embody our core values every day: Responsible, Responsive, Resilient, and Respectful.
IT Support Analyst – Information Services Team
In this role, you will manage, analyse, schedule and perform IT support for data and communication systems, services and infrastructure across all sites, including telecommunications, audio and visual systems. You will play a key role in advancing our mission and making a real difference.
Responsibilities
* Provide IT analysis and technical support to employees, covering both hardware and software systems to deliver a successful resolution.
* Maintain and repair IT systems and equipment (hardware, peripherals and software) to ensure they are functioning effectively.
* Install IT equipment and software to meet user needs.
* Assist in the development and technical support of the technology infrastructure for both voice and data.
* Document the introduction of new equipment and maintain equipment records to satisfy regulatory audit requirements.
* Apply knowledge of security protocols and best practices.
* Support and participate in the successful delivery of IT company projects.
* Contribute to the development of IT operating procedures and backup plans to meet business needs and regulatory requirements.
Requirements & Qualifications
* A level or degree (or similar in a related field).
* Microsoft Certified IT Professional (MCITP) or Microsoft Certified Solutions Expert (MCSE).
* Knowledge of operating systems, 365 Administration, Entra, SOC, networking, mobile and data telecommunication, servers, Windows operating systems, networks and security, wireless network, anti‑virus and backups.
* Experience in troubleshooting system and network problems and diagnosing and solving hardware or software faults.
* Competent with installing and configuring computer hardware, operating systems and applications.
* Knowledge of data integrity fundamentals about completeness, consistency, accuracy and quality.
* Proven experience within a high cyber‑security awareness environment.
* Good command of the English language, both written and spoken, with the ability to explain problems and solutions clearly to non‑technical users.
About OXB
OXB is a quality and innovation‑led viral vector CDMO with a mission to enable its clients to deliver life‑changing therapies to patients around the world. With more than 30 years of experience in viral vectors, OXB collaborates with leading pharmaceutical and biotechnology companies, providing viral vector development and manufacturing expertise in lentivirus, adeno‑associated virus (AAV) and adenoviral vectors. Our world‑class capabilities span from early‑stage development to commercialisation, supported by robust quality‑assurance systems, analytical methods and regulatory expertise.
Benefits
* Competitive total reward packages.
* Wellbeing programmes that support your mental and physical health.
* Career development opportunities to help you grow and thrive.
* Supportive, inclusive and collaborative culture.
* State‑of‑the‑art labs and manufacturing facilities.
* A company that lives its values: Responsible, Responsive, Resilient, Respect.
Why Join Us?
We want you to feel inspired every day. At OXB, we’re future‑focused and growing fast. We succeed together—through passion, commitment and teamwork.
Ready to Make a Difference?
Collaborate. Contribute. Change lives.
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