SOC Analyst
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1. Dundee, United Kingdom
2. Engineering
3. 20610
Job Description
Why N-able
At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.
The SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.
What You'll Do
4. Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
5. Conduct investigations using advanced tools and techniques to identify root causes of issues.
6. Perform detailed incident triage, analysis, and support for escalated events.
7. Support non-emergency calls into MDR Support Operations in real-time with customers.
8. Act as a key technical escalation point for Support Analysts handling advanced issues.
9. Provide expert analysis and recommendations on escalated cases.
10. Collaborate with Frontline MDR analysts during surges in alert activity.
11. Perform peer reviews on incident reports and customer documentation.
12. Recommend process improvements or training areas based on observations.
What You'll Bring
13. Experience in SOC, MDR, or equivalent cybersecurity role.
14. Proven experience handling escalations and complex investigations.
15. CompTIA CYSA+ or equivalent DoD 8570 / 8140 IAT Level II certification.
16. Advanced knowledge of SOC operations, incident support, and analysis techniques.
17. Excellent communication skills for both technical and non-technical audiences.
18. High proficiency with SIEM, IDS/IPS, EDR, and related tools.
19. Analytical and detail-oriented with a passion for solving problems.
20. Strong mentor and team player.
21. Calm and dependable under high-pressure situations.
22. Ethical, professional, and dedicated to customer security and support.
Purple Perks
23. Medical, dental and vision coverage
24. Generous PTO and observed holidays
25. 2 Paid VoluNteer Days per year
26. Employee Stock Purchase Program
27. FuN-raising opportunities as part of our giving program
28. N-ablite Learning – custom learning experience as part of our investment in you
29. The Way We Work – our hybrid working model based on trust and flexibility