Gateline Customer Service Assistant Location: Glasgow Central Salary: £22,944 during training, rising to £26,731 on completion Training: 5-day training 2-day induction Contract: Permanent | Full-time (35 hours per week) ⏰ Shifts: Early and late shifts, including weekends Earliest start: 06:20 | Latest finish: 00:25 Looking for a role where you can make a difference every day? Join a four-times accredited Top Employer that played a vital role in keeping the country moving during the pandemic. This is your chance to work for an organisation that values its people, champions diversity and inclusion, and provides a safe, supportive environment where you can thrive and grow. We welcome applications from young people, women, ethnically diverse communities, LGBT individuals, and people with disabilities. We don't want you to fit in-we want you to add to our culture and help us innovate. What You'll Do Be the friendly face of the station, assisting customers and providing information. Help with wheelchair access, ticket sales, and ensure smooth operation of the gateline. Maintain a safe environment by managing queues and responding to hazards. Work as part of a proactive team that puts customer experience first. What We're Looking For A passion for delivering outstanding customer service. Confidence to handle challenges and resolve conflicts positively. A team player who can also work independently and take initiative. No experience? No problem! We'll provide full training in customer service, first aid, disability awareness, and more. What's In It For You Competitive salary and benefits package. Final Salary Pension Scheme. Free and discounted rail travel for you and your family. Generous holiday allowance. 3% commission on ticket sales. Access to Hapi benefits for lifestyle and wellbeing perks. Selection Process Microsoft Teams interview final interview. Medical questionnaire, references, and Disclosure Scotland clearance. Six-month probation period. Ready to start your journey with us? Apply today and help us keep people moving! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.