Join to apply for the Guest Relations Manager role at ANdAZ
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Join to apply for the Guest Relations Manager role at ANdAZ
Salary: 33,990.00 plus Tronc
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Organization- Andaz Liverpool Street
Summary
Guest Relations Manager
Salary: 33,990.00 plus Tronc
At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy as a Guest Relations Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Free meals on duty
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Business attire laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What You Will Do As a Guest Relations Manager
* Establishes and maintains a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department and all Andaz Employees.
* Continuously driving Hysat – especially remembers me and my preferences and customer service scores.
* To oversee and manage the Guest Experience Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 5 star service in all interactions with members of the Guest Experience Team.
* Complete all tasks on their designated task list in a timely and efficient manner and ensuring all necessary follow-up and communication is complete prior to ending their shift.
* Must lead by excellent example at all times and act as the point of contact for guest’s issues, requests and queries.
* Participate in daily handover from Shift Leader, act upon this knowledge (dealing with complaints, issues and requests) and share with colleagues to ensure a smooth operation and to provide exceptional 5 star service at all times.
* Schedule Guest Relations schedule according to business needs
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Guest Relations Manager role and start your journey with Andaz London Liverpool Street!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
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