**Customer Service Coordinator – Cochlear Care Location: Office-Based – UK Addlestone (Full-Time)** At Cochlear, we are driven by a singular purpose: to help people hear and be heard. As the global leader in implantable hearing solutions, we empower individuals of all ages to overcome hearing loss and reconnect with life. With over 40 years of innovation and collaboration with hearing professionals and patients, our technology has changed the lives of over 700,000 people worldwide. Our success is built on a deep commitment to improving the lives of recipients and supporting clinics, caregivers, and partners. Every employee at Cochlear contributes to this mission—and this is your opportunity to be a part of it. **About the Role:** As a Customer Service Coordinator – Cochlear Care, you will be the trusted first point of contact for our customers—recipients and clinics—providing timely, empathetic, and technically informed support. Your role is essential in ensuring that every customer feels heard, valued, and guided through their journey with Cochlear products and services. You will handle a range of queries—from product troubleshooting and Bluetooth connectivity to order processing, clinical documentation, and onboarding support. You’ll also collaborate closely with field teams and clinical experts to resolve complex issues and maintain a high standard of customer care. **Key Responsibilities:** **Customer & Product Support*** Ensure recipient data is accurate, up to date, and handled in compliance with GDPR and privacy regulations* Contribute to knowledge base development and documentation of FAQs and troubleshooting insights**Your Profile:** To be successful in this role, you bring a unique blend of **technical acumen, customer service** excellence, and a **deep understanding of human needs.** You thrive in an environment that blends healthcare with technology, and you are motivated by helping others. **You will have:*** NVQ Level 2 in Customer Service or equivalent professional experience* Previous experience in a medical device, healthcare, or NHS-related setting is highly advantageous* Proven technical problem-solving skills, especially around device connectivity and app integration* Proficiency with CRM and ERP systems such as Salesforce and Oracle* Excellent communication and relationship-building skills* High level of deaf awareness and ability to adapt to customer needs* Proficiency in Microsoft Word, Excel, Outlook, and data systems* Flexibility to travel occasionally for training and customer events* Meaningful Work: Help people regain their hearing and reconnect with life* World-Class Training: Ongoing product and professional development* Inclusive Culture: Work in a supportive, mission-driven environment* Career Growth: Opportunities to grow in a global leader in hearing technology* Employee Engagement: Participate in workshops, customer events, and learning initiatives* Comprehensive Benefits Package (details provided at interview)For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.**Cochlear Offers You:**Competitive salary25 days holidays (plus UK Bank Holidays)company pensionflexible working patterns and the possibility to work remotely up to 40% per weekyearly salary reviewPension schemeGroup Life InsuranceGroup Income ProtectionEmployee Referral BonusService Anniversary RewardCycle to work schemeVitality health careMedicash cashplanfree use of gym on business park and paid exercise classes availableThis is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!**Equal opportunities**Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.
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