Arri v a is a lea d i n g Eu r op e an p a s s e n g e r tr ansp ort p art n e r, o p e rati n g in 11 co un tries a cro s s th e U K an d E u r op e. T h e c o m p a n y e m p lo y s a r oun d 35, 000 p e o p l e, d e li v e ri n g mo r e th an 1.5 b illion p a s s e n g e r j ou r n e y s c onn e cti n g p e o p le an d c o mm un ities s a f e l y, r e lia b ly a n d s u s t a i n a b l y. We h a v e s tr on g r o ots d a t i n g b ack t o 1938, an a m b iti ou s g r o w th an d s u s t a i n a b ility a g e n d a, an d a co n ti nu o us ly d e v e lo p i n g relati onsh ip with I S qu ar e d Ca p i t al – a glo b al i n f ra s tr u ct u re i nv e s tm e n t f un d ma n ager - wh o a c qu ir e d Ar r i v a in 2024. We are looking for an IT Portfolio & Demand Manager to join our Performance & Portfolio Team on a full time, permanent basis. This role will be based from either our Doxford office, Sunderland or London office. T h e I T P or t f olio a n d De m a n d Ma n ager is a cco un t ab le for t h e g ov e r n a n ce o f th e ov e rall I T p r o je c t a n d c h a n ge p ortfoli o, a s w e ll a s for m a n agi n g d em a n d p r o c e ss e s wit h in th e I T f un ctio n. T h is role is r e sp o ns i b le for e s t ab li sh i n g, em b e dd i n g, a n d g ov e r n i n g e ffe c ti v e w a y s o f w or k i n g a cro s s th e I T d e p artm e n t. Thro u gh s tr on g p ortfolio g ov e r n a n c e, th e p o s iti o n e n su r e s t h at t e c hn ology i nv e s tm e n ts a n d i n iti a ti v e s a re p riori t i s e d, co o r d i n a t e d, an d a lig n e d with orga n i s a t io n al o b je c ti v e s. Direct responsibilities: • D e v e lo p, impl e me n t, an d ma i n t a in g ov e r n a n ce s tr u ct u r e s, s t and ar ds, an d p r o c es s e s for p ortfolio an d d em a n d ma n age m e n t w it h in I T. • O v e r s e e an d c on ti nu ally impr ov e th e I T d em a n d ma n ag e m e n t p r o c e ss, e nsu ri n g th at a ll n e w i n iti a ti v e s an d r e qu e s ts a re ass e ss e d an d p riori t i s e d us i n g cl e arly d ef i n e d cri t e ria. • Facilita t e th e p ortfolio g ov e r n a n ce fra m ew or k, mo n it o ri n g p r o gr e s s an d a d h e r e n ce t o w a y s o f wor k i n g, a n d r e p orti n g o n d e li v e ry a gai ns t agre e d m e trics an d g o al s. • Coor d i n a t e r e s o u rce a lloca t i o n an d i nv es tm e n t p la nn i n g t o m ai n t a in a b al an c e d p ortfolio alig n e d t o o rga n i s a t io n al p rio r itie s. • Dri v e th e ad o p ti o n an d c o m p l ia n ce with p ortfolio ma n a g e m e n t b e s t p ractic e s an d th e e s t ab li sh e d op e rati n g mo d e l a cro s s th e I T d e p artm e n t. • Pr odu ce t ra nsp ar e n t a n d i ns i g h tful p ortfolio r e p ort s, s u p p o r ti n g IT l e a d e r sh ip in d e ci s ion m a k i n g an d on goi n g op tim i s a t ion o f th e p ortfoli o. • Pr o m ote colla b orati o n an d e f f e cti v e c om m un icati o n wit h in I T t e ams t o e n a b le e f f e cti v e go v e r n a n ce an d d e li v e ry o f th e p ortfoli o. Knowledge, skills & experience: • Si g n i f ica n t e x p e ri e n c e in I T p o rtfolio ma n ag e me n t, p r o gra m m e ma n a g e m e n t, o r tech n ology g ov e r n a n ce wit h in a c o m p l e x IT e nv iro n me n t. • E x p e rti s e in p ortfolio g ov e r n a n ce fra m ew or ks, d em a n d m a n age me n t p r o c e ss e s, an d p e r f orma n c e m e a s u r eme n t. • Pr ov e n ab ility t o d e s ign a n d i m p l e me n t IT w a y s o f wor k i n g an d op e rati n g mo d e l s. • E xc e p ti on al a n al y tical, o rga n i s a t io n al, an d r e p orti n g s kill s, with th e ab ility t o d i s till compl e x d a t a i n to a ctio n a b le i ns igh t s for IT lea d e r sh i p. • E x p e ri e n ce w ith p r o c e s s impr ov eme n t a n d c h a n ge ma n ag e me n t w it h in a n I T s e t t i n g. • Str on g ap ti tud e for f o s tering c olla b orati o n an d e n s u ri n g ad he r e n ce t o g ov e r n a n c e s t and ar d s wit h in t e c hn ology te am s. • Fam i liarity with bud g e t p la nn i n g, r e s o u rce ma n ag e me n t, an d ri s k go v e r n a n ce in a n I T co n text. Success criteria & indicators: • Co ns i s tent alig n me n t of I T p o r tfolio a n d d em a n d p r o c e ss e s w ith o rga n i s a t io n al p riori t i e s a n d g ov e r n a n ce s t and a r ds. • Es t ab li sh e d wa y s o f wor k i n g a re cl e arly de f i n e d, widely a d o p ted, an d g ov e r n e d a cro s s t h e IT d e p artm e n t. • E ff ic i e n t p riori t i s a t ion an d d e li v e ry o f I T i n iti a ti v e s, m e a s u r e d th r ou gh t i me l y, t ra nsp ar e n t r e p orti n g an d b e n ef it tr a cki n g. • Co n ti nu o u s impr ov eme n t in p ortfolio p e r f o r m a n c e, r e s o u r c e u tili s a t io n, an d c o m p lia n ce w ith op e rati n g mo d e l s. • Ro bus t, a u d it ab le g ov e r n a n ce o f th e I T p ortfoli o, with e ff e c t i v e ma n ag e me n t of ri s ks an d i ssu e s. • P os iti v e f ee db ack fr o m I T lea d e r sh ip r e gar d i n g th e e f f e cti ven e s s an d cl a rity o f p o r tfolio go v e r n a n ce an d d em a n d ma n age m e n t p r o c e ss e s. T his j o b d e s cri p ti o n s e ts o u t t h e m ain du ties a n d r e sp o n s i b ilities of t h e j o b - h ol d e r. It d o e s n ot co ns ti tu te an e x h a u s ti v e or compr e h e ns i v e d e s cri p ti o n of du ties a n d t h e j o b h ol d e r w ill b e r e qu ir e d to carry o u t a n y a dd iti on al t a s ks as a n d w h e n r e qu e s ted to d o as a n d w h e n r e qu e s ted to d o s o b y t h e ir m a n ager. R e sp o ns i b ilities a n d du ties m ay al s o c h a n ge in lig h t of f u t u re bus i n es s n ee d s a n d p e r s o n a l d e v e lo p me n t. The closing date for applications is Friday 21st November 2025. Arriva Group reserves the right to close this vacancy early.