NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years. We are recruiting Area Service Managers/Care Coordinator for our Ballykelly branch.
Responsibilities
* Accept, allocate and process referrals for new care packages.
* Accept and process changes and amendments to existing care packages.
* Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible.
* Monitor and report changes in Service User condition to key worker.
* Organise and lead staff meetings.
* Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
* Participate in the out of hours cover rota - excellent on-call rate paid.
* Undertake Service User assessment and risk assessment for Service Users.
* Maintain accurate and confidential records in accordance with company policy.
* Assist with the monitoring an evaluation of service provision.
* Assist Registered Manager in the recruitment of domiciliary care workers
* To organise and supervise the delivery of home care support services to Service Users in their own homes.
* To work in a flexible and reliable manner in response to the needs of the service.
* To manage a team of Home Care Assistants.
* To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.
* To ensure that a quality care service is delivered to all Service Users.
* To work within GDPR legislation.
Skills and Qualifications
* Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees.
* Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect.
* Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation.
* Assist the Registered Manager and Human Resources Manager in processes, when required.
* Provide care package to Service Users in an emergency situation.
* Participate in mandatory training as required.
* Ensure area PMMRs are within company benchmark.
* Ensure Services are managed in compliance with RQIA standards.
* Ensure an effective, safe and well led service delivery.
* Cover the on-call phone on a rota basis.
* QCF Level 3 or above in Health and Social Care.
* Previous experience as a care coordinator.
Further Information
Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificateWe offer our staff:Excellent hourly rate.Mileage paid.Annual leave on a pro rata basis.NISCC - Post registration training learning.On-line learning.Training academies throughout Northern IrelandPractical paid trainingCPD approved certificate for training.QCF Levels 2, 3 and 5 qualifications.Internal career progression.Mentoring arrangements.Uniforms supplied.Experienced care company with over 50 years in healthcare.Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)
Vacancy ID 1733663 Job ref. ASM/BK/25/0025 Job Sector Carers and Support Workers,General Management Area Derry or Londonderry Location Ballykelly, Limavady Salary £15.18 per hour plus mileage and generous on-call allowance No. vacancies 3 Contract Type Permanent Weekly hours 37.5 Published date 03/09/2025 Closing date 11/10/2025 Worktime 09:00 - 17:00, days to be confirmed.
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