Job Category: – Admin & Clerical
Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours per week: 29
Start date: Immediate start
Salary: £12.80 per hour
This position has the potential to be made permanent. Monday – Thursday 11am – 5pm. Friday – 11:30am – 5pm. 29.6 hours a week. Hybrid Role – Working in the office 3 days a week and 2 days at home once trained.
Key Accountabilities
* To answer calls from customers, using our Call Centre technologies.
* To answer emails from customers using digital email technology.
* To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.
* To maintain customer service standards by answering customer’s telephone calls and emails, being courteous, welcoming and professional at all times.
Knowledge & Experience
* Previous Customer Services experience, preferably in a contact centre environment