Join Our Team as a 1st Line IT Support Technician - Prestwick | Aviation Industry Are you passionate about technology and ready to launch your IT career in a dynamic and fast-paced environment? We're looking for a 1st Line IT Support Technician to join our growing team at a leading aviation business based in Prestwick. ?? About Us We're at the heart of aviation innovation, supporting critical operations that keep aircraft flying safely and efficiently. Our team thrives on precision, collaboration, and a commitment to excellence. ??? The Role As a 1st Line IT Support Technician, you'll be the first point of contact for all IT-related queries across the business. You'll provide technical support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations. ?? Key Responsibilities Provide first-line technical support via phone, email, and in person Log and manage support tickets using our ITSM system Troubleshoot and resolve hardware, software, and network issues Set up and configure desktops, laptops, and mobile devices Escalate complex issues to 2nd/3rd line support when necessary Assist with onboarding and offboarding of staff Maintain accurate documentation of IT processes and assets ? What We're Looking For Strong communication and problem-solving skills A customer-focused mindset with a can-do attitude Basic knowledge of Windows OS, Microsoft 365, and networking fundamentals Previous experience in a helpdesk or IT support role (desirable) A keen interest in aviation or working in a regulated industry is a plus ?? What We Offer Competitive salary and benefits package Opportunities for training and career development A supportive and collaborative team environment The chance to work in a unique and exciting industry ?? Location: Prestwick, Scotland ?? Hours: Full-time, Monday to Friday ?? Start Date: ASAP Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.