What does this role entail?
Reporting to the Assistant Operations Manager, you’ll be the first point of contact for our guests, correctly informing them of the activities on offer whilst ensuring that the site is clean and safe for guests, visitors and colleagues. The work is varied with elements of routine and reactiveness, working throughout all of the 3 operational departments at Cheddar including operations, retail (Gift Shop) and Food & Beverage (Café).
Key duties will include:
1. To provide at all times the highest standard of service to customers in a polite, courteous and helpful manner.
2. To ensure the highest standards of presentation and cleanliness throughout the premises.
3. To have a good knowledge of Cheddar Gorge and Caves, its attractions and history.
4. To provide guided tours and interpretation in the Caves and the Museum including fire lighting and flint knapping.
5. To understand and have the ability deliver food service safety compliance to the requirements of the Longleat food corporate policy.
6. To assist with the rotation of stock, reporting any short dated lines to the retail office.
7. To operate the tills and be responsible for the security and accounting of all moneys handled during transactions in line with the cash handling procedure.
What will I need to be considered for this vacancy?
8. Self-motivated with excellent customer service skills
9. Experience of providing tours or sharing verbal information to groups of people
10. Experience of communicating with the general public.
11. Excellent written and verbal communication skills
12. Able to work outside in all weathers
13. Knowledge of pre - history, geology, Victorian history
14. Experience of till operation
Our values
We believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.
What will I receive in return?
You will receive attractive benefits that include:
15. 29 days holiday inclusive of bank holidays
16. Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
17. 50% off member passes for your Friends and Family, free entry for yourself.
18. Discounts on food and beverages and retail merchandise
19. Discount on VIP Experiences and Accommodation.
20. Company Pension
21. Life assurance cover.
22. Perks at work and much more!
Your contract
This is a fixed term, 14 hours per week contract ending 1st September 2025, with working hours to vary over a 7 day rota basis, including weekends, evening and bank holidays as required. Positions available for immediate start.
Sounds great! How do I apply?
If you are interested in this role, please apply online. Interviews may take place on a rolling basis. We reserve the right to close this advertisement early if enough suitable applicants are received.
No Agency Please.