We’re on the lookout for a committed Customer Service Advisor to join our client located in Maidstone. Working Hours: Monday to Friday Employment Type: Temporary to Permanent Salary: £26,000 per annum Location: Maidstone area Main Duties: Handle customer orders and payments accurately via phone, email, and online channels Make scheduled outbound calls to encourage repeat orders Evaluate incoming calls and emails to determine the correct course of action—sales, support, or complaints Monitor and respond to daily emails and voicemails promptly Provide initial troubleshooting for technical queries, escalating to first-line support when necessary Organise reactive maintenance tasks based on customer type, liaising with the Technical Service Engineer and Senior Regional TechnicianIdeal Candidate Profile: Background in customer service and/or sales Team player with a collaborative mindset, focused on meeting service targets Skilled in complaint handling and issue resolution Solution-oriented with a knack for identifying root causes and long-term fixes Strong written and verbal communication abilities Capable of managing workload and achieving personal objectives Driven, resilient, and passionate about delivering excellent service Open to change, with a flexible and positive approach Curious and hands-on, eager to grow and develop professionally For more information click apply now or call Maidstone on (phone ...