Account Manager - Crisis & Risk
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Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.
We understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
About The Company
We are a leading global communications marketing firm helping business and organisations evolve, promote, and protect their brands and reputations. We are independent and family owned, which allows us the freedom to deliver original thinking and invest in our clients.
In the UK, there are more than 500 employees based in our offices in Victoria. We create award‑winning creative communication programmes and industry‑leading support for our clients who include Starbucks, Unilever, Mars, Chanel, DP World, Virgin Atlantic, Microsoft.
About The Team
Edelman has the biggest crisis communication bench globally. Our team in London is the largest outside of the US, and brings together crisis specialists to work across many of the company’s highest profile clients.
We protect reputations and mitigate the impact of issues and crises on multi‑national brands, every day. We offer clients analysis and mitigations against risks, and deliver real‑time advisory for senior leaders during times of crisis. Always data‑led and trust‑embedded, in our recommendations we support companies and brands making decisions on how to move beyond issues in the full glare of the public spotlight.
The team is made up of seven consultants, including the EMEA and Global Heads of Crisis. We have deep industry expertise and subject‑matter specialists who can provide advice on digital risks, countering disinformation, litigation and legal affairs, sports partnerships, and social and geopolitical issues. We also work closely with colleagues in the Corporate, Government Affairs, Workplace Advisory and Data & Analytics teams to ensure we are always giving counsel taking into account all stakeholders.
As the global and regional centre of crisis at Edelman, we take pride in delivering exceptional, impactful work for our clients but, at our core, we are a non‑hierarchical team who like to spend time together in and out of the office. We are relentlessly collaborative, and supported by leadership who champion and celebrate our collective achievements.
The Role
We are looking for an ambitious, proactive and motivated individual with solid issues management and communications experience. They should be confident with day‑to‑day client management, offering considered counsel to complex issues in real time, and proactive in offering solutions. Working across multiple client teams, they will take the lead in shaping and producing deliverables for many of our major retained clients, ensuring they offer real impact to their needs. The Account Manager role requires a candidate with excellent writing and media handling skills. Ability to manage a multi‑client workload is vital.
Responsibilities
* Serving as the daily client contact, earning their trust to deliver day‑to‑day work as well as providing proactive counsel on new approaches or ideas
* Analysing data inputs to deliver key insights, and assess geopolitical and societal pressures to give their work real‑world resilience
* Playing a key role in the research, planning and development of campaigns and driving these forward
* Producing content to meet client needs, including issue analysis and stakeholder Q&A packs, scenario training plans, risk assessments
* Providing support on new business pitches – research, slide development, driving forward process including work‑back plans and managing junior teams’ input
* Desire to work as part of a flat team in a busy, fast‑paced and highly motivated working environment
* A delivery‑driven manager and creative problem‑solver that can confidently take responsibility of tasks and accounts
* Ability to service multiple clients and manage workload whilst coaching junior team members
* Team player that can manage both up and down and take overall responsibility of day‑to‑day account activity
* Experience of integrating and collaborating with different practices/teams on cross‑business work
* Excellent verbal and written skills, ability to articulate with confidence and gravitas, and understanding of how to incorporate earned, owned, paid and social media in holistic communications plans
* Interest in current affairs, news, international business, and consumes media in all forms
* Entrepreneurial spirit – willingness to ‘get stuck in’ and make the most of opportunities, and desire to share expertise and experience to enhance work of the team
Benefits
Our benefits and policies are designed to ensure our employees feel comfortable, inspired, and equipped to thrive and do their best work. We offer a wide range of benefits across health, family, community, finance, and time away including:
* Competitive Annual Holiday plus an additional day's holiday for your birthday and 3 days over the festive season
* Flexible working – Hybrid working policy and 30 days’ work from anywhere worldwide
* Financial Wellbeing – Pension plan, income protection, and life insurance at 4× annual salary
* Building a Family – Maternity, adoptive and shared parental leave up to five months on full company pay; company child & wedding gift, and access to specialist healthcare and wellbeing support
* Health and Wellbeing – Private medical insurance, Digital GP and wellbeing programme, Cycle to Work Scheme, subsidised corporate gym membership, Quit Smoking Scheme, annual flu vaccinations and 24/7 access to trained professionals for a range of issues, in absolute confidence
* Personal and Professional Development – Clear progression routes and continuous training/professional development via Edelman Learning Institute
* Community – Weekly staff get‑together, and encourage all to take part in our Citizenship Activities where you can spend a day each year helping a charitable cause, paid for by us
Our values guide our behaviour, support a client‑centric approach, influence the way we work with each other, our clients and the community, and inspire great work.
* Relentless Pursuit of Excellence – Bringing the best of ourselves and partners to our clients
* Freedom to be Constantly Curious – Tenacious, flexible, and thorough approach that drives creativity and growth for clients and ourselves
* Courage to do the Right Thing – Trusted and resilient partner, committed to building a diverse, equitable and inclusive workforce, prioritising the wellbeing of ourselves and our colleagues
* Commitment to Positively Impact Society – Performing our work with an environmental conscience, and a sense of tolerance, fairness and equality
We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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