About Us
Intense Records is an independent record shop at the heart of Chelmsford’s music scene. Since opening in 1999, we’ve been passionate about bringing people together through music — offering an extensive range of vinyl, CDs, and merchandise covering everything from drum & bass, jungle, and house to indie, rock, and beyond.
Alongside our iconic city-centre store and our original home at the Viaducts, we run a busy online operation serving customers across the UK and worldwide. Our small, dedicated team is all about sharing our love of music, providing great service, and keeping the vinyl culture alive.
We’re now looking for an organised and enthusiastic Order Processing Administrator to join the team and help keep our online operations running smoothly.
About the Role
As our Order Processing Administrator, you’ll make sure every customer order is processed accurately, carefully packed, and dispatched on time. You’ll help maintain tidy stock areas, keep our systems updated, and play a key role in supporting our growing online business.
This is a hands-on role in a lively independent music environment, ideal for someone who’s detail-oriented, reliable, and enjoys being part of a small team that loves what they do.
Key Responsibilities
* Process and pack online and in-store orders quickly and accurately.
* Prepare postage labels and arrange courier collections (Royal Mail, DPD, etc.).
* Pick stock from the shop floor and storage areas, checking items carefully.
* Keep order and inventory systems up to date.
* Assist with deliveries — unpacking, checking, and restocking items.
* Respond to customer enquiries about orders, shipping, and returns.
* Maintain tidy packing and stock areas.
* Support the shop floor team when necessary with general duties (tidying, merchandising, serving customers).
Skills and Experience
Essential:
* Previous retail, warehouse, or e-commerce experience.
* A genuine interest in music and vinyl culture.
* Excellent attention to detail and accuracy.
* Strong organisational and time management skills.
* Good written and verbal communication skills.
* Comfortable using computers and online sales platforms.
Desirable:
* Music and vinyl record knowledge
* Experience with excel spreadsheets, Discogs, or eBay.
* Familiarity with courier and postage systems (e.g. Royal Mail Click & Drop).
Personal Attributes
* Reliable and punctual with a strong work ethic.
* Works well independently and as part of a small team.
* Positive attitude and calm under pressure.
* Friendly, customer-focused, and passionate about music.
Why Join Us?
* Be part of a respected independent record shop with a long-standing local following.
* Staff discounts on records and merchandise.
* Opportunity to learn about music retail, stock management, and online sales.
* Supportive, music-loving team environment.
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