Job Description
The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.Job overviewAn exciting opportunity has arisen to join the Neurology department within the National Hospital for Neurology and Neurosurgery. We are seeking a full-time Administration Coordinator to carefully manage administrative processes attached to patient pathways within the Neuromuscular Service.We are looking for an individual with strong communication and interpersonal skills as well as the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with good organisational skills, flexibility, and the ability to work autonomously.
They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi-disciplinary team.Main duties of the jobThe Administration Coordinator will work as part of the Neuromuscular Administration Team with the support of a Team Leader. The main duties of the role will include, but are not limited to: • Monitoring and reviewing the team email inbox;• Corresponding and effectively communicating with patients, including via telephone and letter, regarding their care and admission; • Liaising with a wide variety of clinical teams and other departments within the hospital, such as Neurophysiology and Radiology;• Establishing good relationships and effective communication with medical and nursing staff and allied-health professionals; • Manage patient bookings and ensuring good record keeping using the Trust’s electronic record system (Epic); • Supporting and maintaining patient flow through the Hospital;• Attendance at the Site’s bed meeting;• Arranging hotel bookings for patients; and• Participating in the monthly Team meeting.Working for our organisationUniversity College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease.
It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilitiesFor the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed applicationCome and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Person specificationKnowledge and QualificationsEssential criteria- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection ActDesirable criteria- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualificationExperienceEssential criteria- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service deliveryDesirable criteria- Previous NHS experience, or experience of working in a healthcare setting.At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment.
For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes. This vacancy may close before the current listed closing date.
You are advised not to delay submitting your completed application.Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1