Job Description
As a Retail Assistant Store Manager at Three UK, you will play a pivotal role in supporting the Store Manager with retail operations and ensuring the success of your store. You will be instrumental in driving store performance as well as being a role model for the team to deliver an exceptional customer experience.
Key Responsibilities:
* Team Management Support: Coach and develop your team, in the absence of the Store Manager, equipping them with the skills and knowledge to achieve outstanding performance and exceed sales targets.
* Store Operations Support: Oversee daily operational tasks to ensure the store runs seamlessly, maintaining high efficiency and effectiveness standards.
* Customer Engagement: Deliver outstanding customer service to our customers and set a high standard by leading through example.
* Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are seeking a sales and customer service-focused individual looking to take on a lead position within our store.
Key qualities include:
* Leadership Qualities: Prior experience in a store management role or a desire to step up from an advisor position.
* Team Development: Motivated by the opportunity to coach and develop others, fostering a high-performing and cohesive team environment.
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
* Sales Achievement: Proven ability to work towards and exceed sales targets and key performance indicators (KPIs), leading by example.
* Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as an Assistant Manager and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
* A free staff handset + unlimited sim card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
* A Tastecard membership
* Money to spend with Uber
* Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
* Opportunity to win ‘Three Celebrates’ monthly and annual awards