Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices inBelfast, Galway, and Dublin, we've embracedhybrid work, empowering our people towork flexibly and deliver great service to our customers every day. We want you to thrive and grow with us and we'll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact Insurances commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Senior Motor Injury & Liability Claims Handler As Senior Motor Injury & Liability Claims Handler the role involves handling standard and non-conventional cases using agreed claims processes to achieve settlement and business objectives. They will spend most of your time managing customer interactions, liaising with suppliers, third parties and their representatives, escalating nonstandard or complex cases, supporting more qualified colleagues, and reviewing policy wordings. Key Responsibilities: Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided. Handling vehicle damage claims and personal injury claims. Handling standard and non-conventional cases. Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately. Managing customer interactions in an efficient, courteous, and timely manner in order to deliver high standards of customer satisfaction. Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers. Undertaking any other duties reasonably required as deemed appropriate within the scope of the role. Requirements: Must have a minimum 2-3 years in injury claims handling experience Have exposure to both personal and commercial vehicles Progression with CII exams Proficient in Excel, Word, PowerPoint and claims handling applications Benefits: Competitive Salary Performance Bonus 25 days holiday Life Assurance Critical Illness Cover Pension Scheme Flex Benefits The role will be based in the Belfast office for 3 days a week Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally.