Responsibilities
As a Salesforce Solutions Architect, you will sit at the centre of Smith+N"ephew’s CRM ecosystem, connecting business needs with technical delivery. You will partner closely with commercial stakeholders to understand their challenges and ambitions, translating these into clear, prioritised requirements and an actionable delivery roadmap. With a strong architectural perspective, you will design scalable and sustainable Salesforce solutions across areas such as customer data, account planning, pipeline management, marketing automation and customer service. You will bring ideas to life through prototyping and proofs of concept, helping stakeholders visualise the future and build confidence in the direction. You will act as a trusted advisor, guiding business leaders through technical decisions and trade‑offs while ensuring consistency and alignment across regions and functions. You will contribute to governance, data modelling and service acceptance, helping to ensure that solutions are robust, integrated and future‑ready across our global Salesforce platform.
Qualifications
* Significant experience leading Salesforce architecture and solution design within complex, multinational environments.
* Deep knowledge of Salesforce core clouds including Sales, Service and Experience, with broader awareness of Marketing, Data or Health Clouds.
* Proven ability to translate business requirements into scalable, sustainable solutions that align with long‑term strategy.
* Strong experience working in agile delivery models, guiding development teams and ensuring high‑quality outcomes.
* Ability to operate as a global lead, driving alignment across cross‑functional and cross‑regional teams.
* Excellent stakeholder management skills, with the confidence to challenge, influence and communicate complex ideas clearly.
* Strong understanding of data modelling, governance and end‑to‑end solution architecture principles.
Benefits
* Generous annual bonus and pension schemes, "Save As You Earn" share options.
* Work/life balance: flexible vacation and time off, paid holidays and paid volunteering hours.
* Well‑being: private health and dental plans, healthcare cash plans, income protection, life assurance and more.
* Flexibility: hybrid working model (for most professional roles).
* Training: hands‑on, team‑customised, mentorship.
* Extra perks: discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes, and many other employee discounts.
Smith+N"ephew is a global medical technology company that designs and manufactures technology that takes the limits off living. We support healthcare professionals in returning patients to health and mobility, helping them to perform at their fullest potential.
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