Customer Service Planner
Reference - MSPS191037
Expiry date - 28/05/2025
Location - Hunslet, Leeds
Salary - £26,208 per annum + Benefits
Apply now Back
Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team in Hunslet, Leeds.
About the Role
Joining our team, you’ll be responsible for handling high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal will be to ensure future jobs are scheduled in a way that meets our contractual Service Level Agreements and avoids false promises. You will excel in dealing with residents as part of our back-office team using communication methods such as telephony and email.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, manage demanding customers, and address service failures, all while instilling customer confidence.
About You
Candidates should have:
* Background in Social Housing and Repair and Maintenance.
* Previous administration experience.
* Experience in scheduling/planning within a Social Housing or Contractor repairs environment.
* Good communication skills with operatives, subcontractors, and residents.
* Basic building maintenance knowledge, e.g., durations for various tasks.
* Planning knowledge regarding task sequencing and concurrency.
* Ability to prioritize works and manage jobs within targets.
* Experience handling high volumes of calls and customer repair inquiries.
* Proficiency in written and verbal English.
* Good knowledge of Microsoft Office.
* Strong organizational and communication skills, capable of engaging with stakeholders at various levels.
* Passion for service delivery and customer satisfaction.
Please note, this role requires working from our office in Leeds; hybrid working is not available.
Benefits
* 26 Days Holiday & Bank Holidays
* Enhanced Pension Plan
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Buy & Sell Holiday
* Flexible Working & Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Loyalty & Values Awards
* Funded Professional Subscription
* Eye Care Vouchers
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance.
With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer service.
Build your career with a leading property services company that values diversity and talented individuals.
MSPS supports the resettlement of armed forces personnel.
Please refer to the full job description upon completing your application.
We review applications throughout the advert's duration and encourage early submissions. We reserve the right to close the advert early if suitable candidates are found.
#J-18808-Ljbffr