Description This opportunity will provide you with full responsibility for managing the technical outcomes of the Networks team who deliver all business change to the network. This includes high volume changes and also design and implementation of more complex requirements, which would suit someone with the hunger and desire to really shape how this technical operation functions. Reporting into the Head of Networks as part of the Networks Senior Leadership team, this role provides the opportunity to utilise your leadership skills on both the technical delivery of the team but also improving customer experience through focusing on automation and team working practices. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing You’ll be providing technical expertise at parts and/or all stages of the delivery lifecycle, including providing technical leadership and consultancy to senior stakeholders at enterprise level whilst being responsible for identifying and setting the technical expertise and capability required for the team. You’ll also be responsible for reflecting emerging technical requirements into the engineering team and take responsibility for managing a delivery team of Nationwide full-time employees and a large pool of contract resources that we utilise. Due to this being a senior role within the business, a key requirement and objective will be developing and maintaining relationships with senior stakeholders across the organisation. About you As a minimum, you will have/be: Demonstrable experience of operating as a Lead Engineer in Networks, including knowledge of relevant technologies in related areas of specialism (hosting and cloud environments, automation or DevOps) Able to demonstrate a deep understanding of networks and be able to apply this and understand how it fits with other related technologies Experience of working in a complex business environment where there is a requirement to understand the impact of your own area on others and interdependencies both on people and from a technological perspective The rigour, ability and discipline to self-learn what is required for continual professional development and stay abreast of changes in the industry Demonstrated the ability to transform a team with a focus on customer experience and delivery Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 30 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Roger West, and the main recruitment contact is Ashley Dodds.