Glasgow, United Kingdom
Edinburgh, United Kingdom
This is an exciting opportunity to join the Business Banking Operations Team. It offers the chance to work closely with the Operational Team, Quality & Governance, and Operational Excellence Teams alongside the broader Business Banking community.
Supporting the Head of Business Operations and Senior Managers of Operational Teams, you will play a critical role in ensuring business operations run effectively in a fast‑paced, complex environment where strong organisational skills, sound judgement, and excellent communication are essential.
What you’ll be doing
Provide operational support to ensure the smooth functioning of the Business Operations Leadership Team’s day‑to‑day activities. You’ll create, manage, and coordinate all communications, colleague engagement events, and forums, conduct recruitment coordination and management, rigorously control FTE, manage third‑party providers, oversee the recognition scheme, coordinate papers for various forums and submissions, and facilitate meetings, agendas and action ownership for Business Banking Operations leadership meetings.
Drive the Business Banking Operations People & Culture priorities. From tracking and reporting People, learning and survey data to fostering a positive and inclusive culture across the team through coordination of team meetings and events, team‑wide communications, and close collaboration with Operational teams and the wider Business Banking community.
Step in to support Operational Managers during their absence or vacations to lead and manage teams as required.
About you
* Led operational teams at an Operations Manager level
* Excellent written and verbal communication skills, including experience preparing high‑level reporting and succinct briefing notes
* Strong interpersonal and relationship‑building skills, with confidence engaging senior leaders
* The ability to operate effectively in ambiguity and prioritise in a fast‑paced environment
* Sound judgement and discretion
* The ability to deliver high‑quality outputs independently while managing multiple deliverables
* Strong planning skills, with the ability to balance competing priorities and deliver consistently
* Experience coordinating senior events, logistics, and leadership routines
Selected benefits
* Access to private medical insurance
* A highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance‑related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
Customer First Behaviours
* Feel what customers feel – Step into our customers’ shoes, using their feedback and insights to empathise and understand their needs so every decision starts and finishes with our customers in mind.
* Say it straight – Speak out and say what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions using language everyone can understand.
* Push for better – Challenge the status quo and take responsibility for continuous improvement and personal development.
* Get it done – Prioritise what will have the greatest impact, act decisively, and take accountability for delivering brilliant customer outcomes.
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