Overview
A leading financial services corporation is hiring a Service Design & Transition Analyst to join IT Service Operations on a 6-month FTC, based in either Chatham or Wolverhampton on a hybrid basis, paying between £51,000 to £57,000.
In this role, you’ll ensure new and changing services are designed and transitioned into live operation with rigour, resilience, and alignment to best practice.
What you’ll do
* Manage end-to-end Service Design & Transition activities across projects.
* Work with Project Managers and IT teams to deliver robust support models and service readiness.
* Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met.
* Support continual improvement of Service Design standards and processes.
* Collaborate across IT, vendors, and business units to ensure seamless service integration.
What we’re looking for
* 3+ years’ IT Service Management experience in an ITIL v3/v4 environment.
* 1+ year in Service Design or Service Transition.
* Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks.
* Excellent stakeholder management, communication, and organisational skills.
* ITIL Foundation certification (v3 or above).
* Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage.
If you’re passionate about shaping reliable, future-fit IT services and driving operational excellence, please apply with an up to date tailored CV.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Information Technology
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