Communications Operator – Force Control Room Location: St Asaph Contract: Full-Time, Permanent Shifts: 4 on / 4 off rotating pattern (days and nights) Next Start Dates: 15th September 2025 (no annual leave during initial 6-week training) 9th March 2026 (no annual leave during initial 6-week training) Welsh Language Requirement: Level 4 CVF Level: 1Join the Team That Keeps North Wales Safe – 24/7 North Wales Police’s Force Control Room in St Asaph is the hub of frontline response. Our Communications Operators are responsible for handling emergency 999 and non-emergency 101 calls and dispatching officers across the region—providing a critical lifeline to the public every day of the year. This is a role where every call matters and every action could make a life-saving difference. What You’ll Be Doing: Initial Investigation: Gather key information from callers to assess risk, identify opportunities for evidence gathering and advise on crime prevention. Multi-Agency Collaboration: Liaise with emergency services and partners to coordinate police support when needed. Public Advice & Support: Resolve non-emergency queries, offer guidance, or direct individuals to more appropriate services. Intelligence Gathering: Log critical community intelligence to inform future policing operations. Professional Service Delivery: Maintain high standards of service, even under pressure or in rapid succession of calls.Shift Pattern: Core pattern: 4 on, 4 off (2 days followed by 2 nights) Hours: 10–12 hour shifts Pre-planned rota: 32 weeks in advance (full-time) 64 weeks in advance (part-time)Example: Day 1 7am – 7pm 2 7am – 7pm 3 7pm – 7am 4 7pm – 7am 5–8 Rest Days Training: A comprehensive 6-week training programme (Mon–Fri) will take place at St Asaph or HQ Colwyn Bay. No annual leave can be taken during this period. What You’ll Need: NVQ Level 3 (or equivalent) in Communications, Business, or Customer Service—or relevant work experience Typing speed of 25–30 words per minute Strong verbal and written communication IT proficiency and data input experience Problem-solving ability and calmness under pressure Good local knowledge of North Wales Welsh Language: Level 4 minimum (visit our Welsh Language Resources page to check your level)Why Join North Wales Police? Play a pivotal role in protecting your community Join a 24/7 professional support network Opportunities for career growth and specialist training Structured work-life balance with advanced shift planningApply Now For more information or to express your interest, contact Lewis Ashcroft at: (url removed) (phone number removed)