Overview
As our Night manager you'll be responsible for overseeing the operations of the hotel during overnight hours. This role involves managing the front desk, monitoring security and safety protocols, responding to guest requests and complaints, and supervising overnight staff. You will play a vital role in ensuring the hotel runs smoothly and efficiently during overnight hours, focusing on guest satisfaction and safety. As an integral part of nighttime operations in the hotel, your role extends beyond the front desk. You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first-class customer service skills and exemplary teamwork. What do we need from you?
Responsibilities
* Manage front desk operations during overnight hours, including guest check-in/check-out and guest requests.
* Monitor security and safety protocols and respond to incidents as needed.
* Respond to guest requests and complaints with a focus on guest satisfaction and resolution.
* Supervise overnight staff and delegate tasks to ensure smooth hotel operations.
* Support operations in food and beverage, maintenance and other departments as required by guest needs and brand standards.
Qualifications / Requirements
* Flexibility and adaptability to work overnight hours and handle unexpected situations.
* Leadership skills to manage overnight staff and ensure smooth operations.
* Customer service skills to provide a satisfactory guest experience and resolve conflicts.
* Strong communication skills to interact with guests, staff, and management in person, by phone, or in writing.
* Knowledge of hotel operations, including front desk procedures, housekeeping, maintenance, security, hotel software systems, and financial management processes.
* Age 18 or above and comfortable with a night-shift pattern and commuting to and from the hotel.
Most importantly, you will be passionate about providing an exceptional guest experience and living through our brand standards.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
London Hotel Twickenham 198 Whitton Road, Twickenham, Middlesex, TW2 7BA
Benefits
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
* Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
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