Food, Health & Safety Manager - London Company Description 27 Days holiday plus bank holidays Plus your birthday off Bespoke training and development opportunities or support for EHORB registration. Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. Job Description Location: Main base in Farringdon London. Some travel across the UK. This role will require occasional overnight stays. WHAT WILL KEEP YOU BUSY: Training & Induction Deliver and oversee onboarding training for all new starters, ensuring a strong foundation in safety and food hygiene. Ensure ongoing refresher training is completed and recorded and identify training needs across teams. Standards & Audits Lead preparations for internal and external audits ensuring the highest standards of hygiene and safety are consistently maintained. Work proactively with kitchen and service teams to maintain excellent hygiene and safety standards aiming to exceed industry benchmarks. Conduct regular walkarounds and spot checks to observe practices, offer coaching, and address any gaps. Safety Culture & Coaching Champion a strong safety culture where all team members, from chefs to supervisors, understand and take ownership of their safety responsibilities. Offer ongoing coaching and mentoring to managers, chefs and team members to build internal capability and accountability. Compliance & Documentation Monitor and manage safety documentation including temperature logs, cleaning records, allergen records, risk assessments and safety audits. Ensure all records are well-organised, up to date, and compliant with both internal policies and legal standards. Allergen Management Support the food team in the development and use of recipes and product specifications on the allergen management system. Ensure allergen information is up to date and accurate. Monitor compliance with allergen management procedures and ensure all team members are fully trained. Risk Assessment & Investigation Conduct comprehensive risk assessments for events, new equipment, team members, and various areas of the premises. Lead investigations into accidents, near misses, allergy incidents and alleged food poisoning cases, and ensure effective root cause analysis and responses. Ensure corrective actions are implemented promptly based on investigation findings, and that appropriate follow-up is documented to ensure compliance and continuous improvement. Work closely with team members to ensure they are aware of potential risks and engage them in safety practices, fostering a proactive safety culture across the team. Emergency Preparedness Support and coordinate emergency response planning, making sure all team members are fully trained in client procedures, including fire drills, first aid arrangements, and evacuation procedures. Tech & Systems Take the lead on implementing a new digital safety management system, ensuring it is fully embedded into location processes. Confidently use the system for managing temperature records, incident reporting, HACCP, and compliance tracking. Provide training and support to the wider team to ensure consistent and effective use across the location. Monitor the use of the system to ensure safety performance is accurately tracked, reported, and that timely action is taken to address any issues or non-compliance. Collaboration & Reporting Attend regular location and operational meetings to provide consistent, policy-aligned advice and guidance. Attend client and internal meetings, providing clear reporting, insight, and practical solutions. Work collaboratively with the wider Food, Health & Safety team to stay informed of policy updates, contribute to the development and roll out of safety initiatives, and ensure smooth implementation at location level. Share insights, suggest improvements, and actively contribute to continuous improvement efforts across the contract, ensuring company standards are not only met but embedded in day-to-day operations. Provide remote support and occasional visits to the regional locations to ensure consistent safety practices and performance. Qualifications NEBOSH Certificate and Level 4 Food Safety (or willing to work towards) BSc or MSc in Environmental Health (desired) You draw satisfaction from influencing, training and supporting a team. Possess excellent communication skills both written and verbal Have the ability to display a real passion for food and customer service Keep up to date with appropriate legislation and company policy and procedures Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'. Join us and bring your unique perspective to our team.