Job summary
We are looking for a motivated and ambitious individual to join our Crisis Resolution Team. We provide urgent care and support to people in Worcestershire who are experiencing a mental health crisis. We are a dynamic and responsive team who strive to continuously develop and adapt to the needs of patients in Worcestershire providing compassionate and trauma-informed care in the best interests of our patients. The team conduct a variety of work including rapid and comprehensive mental health assessments and bespoke crisis interventions.
Working in the Crisis Resolution Team will bring you variation every shift and provide regular opportunities for CPD and further career progression opportunities are supported. Supervision and reflective practice are prioritised to ensure the wellbeing of staff is optimised. We promote flexible working to support the balance between work and home life.
This is a full-time post, but we would be flexible to offering fewer hours for the right candidate. The shift pattern consists of days and waking nights over a 7-day period including bank holidays working x3 days a week. The team is based in Worcester but travel across the county may be required.
If you are looking for a new, exciting challenge and this role interests you please get in touch, and we would be happy to have an informal chat or visit to the unit.
Working pattern
Full-time, Part-time, Flexible working
Main duties of the job
We are responsible for the gatekeeping of the Trusts inpatient beds out of hours and conducting gatekeeping assessments for patients referred for informal admissions by other Trusts.
We are responsible for managing the designated place of safety within Worcestershire and your role would include the management of patients detained there, these can be demanding and challenging patients and you will be responsible for identifying risks and management plans to ensure the safety of patients and staff.
Job responsibilities
Working for the Crisis Resolution Team means that no two days are the same. The service we provide is critical to those in a mental health crisis and helps enable specialist support from the onset.
As part of your role as a Senior Crisis Clinician you will provide direct patient care to informal patients and patients detained under section 136 of MHA 1983 as well as telephone support and advice to patients, carers, and professionals. You will complete rapid and comprehensive mental health assessments, identifying the most appropriate support and care pathway someone needs, ensuring the least restrictive options are always optimised. You will be responsible for the co‑ordinating and implementation of brief interventions.
You will work as part of a team but also make autonomous decisions, assessing the needs and risks of individuals in crisis. This will include working with individuals who are experiencing an acute relapse or first presentation of a severe mental illness, those who present with complex emotional needs and high risk of self‑harm and suicide.
We take referrals from a range of sources including police and paramedics as well as self‑referrals via the local 24‑hour Mental Health Helpline. We aim to triage referrals and respond as soon as possible to ensure seamless, responsive care and support.
As part of your role, you will support and guide junior staff and students. We strive to provide an excellent student placement experience to both student nurses and paramedics and we pride ourselves on our development of junior nurses through our development posts.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Qualifications – Essential
* Registered professional with mental health specialist training
* Evidence of CPD
* Required to train to safety intervention level 2
* Required to complete intermediate life support training
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Qualifications – Desirable
* Teaching/Assessing qualification
Skills & Abilities – Essential
* Ability to prioritise workload.
* Creative flexible approaches to risk assessment.
* A positive attitude and able to act on feedback.
Skills & Abilities – Desirable
* None identified.
Knowledge – Essential
* Knowledge of relapse prevention.
* A broad understanding of risk assessment.
Knowledge – Desirable
* Knowledge of issues involved in the treatment of mental illness
Experience – Essential
* Minimum 12 months experience of working in a mental health setting/service as a registered profession
* Assessment and management of clinical risk
* Working within a multi-disciplinary team
* Managing complex needs and severe mental illness
* Experience working with severe and enduring mental illness including those with complex emotional needs
Experience – Desirable
* Psychosocial interventions
* Use of clinical assessment measures
* Leadership skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Benefits
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* Generous NHS pension and enhanced pay when you work unsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities
Details – Date posted
05 December 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
£38,682 to £46,580 a year pro rata for part time
Contract
Permanent
Job locations
The Elgar Unit, Newtown Hospital
Newtown Road
Worcester
WR5 1JG
Employer details
Herefordshire and Worcestershire Health and Care NHS Trust
The Elgar Unit, Newtown Hospital
Newtown Road
Worcester
WR5 1JG
Employer's website
https://www.hacw.nhs.uk/careers
Sharing your data
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