Mastercall Healthcare: Software and DevOps Engineer
Salary: £42,000
Hours: 37.5 hours per week, can be worked flexibly
About Us
Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark.
With over 28 years’ experience as an innovative, high performing organisation we are passionate about providing the very best patient care at the very best place for the patient.
At Mastercall we welcome applicants from diverse cross section of society who will uphold our culture and ethos as we embark on our future opportunities and continue our transformation journey.
The Role
This is an exciting opportunity for an experienced Software & DevOps Engineer to join our data engineering and analytics team. This team are directly sponsored by the Deputy CEO and are working at the heart of our organisation’s digital transformation.
As the sole Software Engineer, the successful candidate will play a critical role in enhancing digital services, improving operational workflow and supporting data driven decision making.
You will develop bespoke web-based applications (both internet and intranet facing), design APIs, and create automation workflows to streamline healthcare and business processes. The role also includes cloud infrastructure management, modern DevOps practices and a strong focus on building secure, scalable, and performant systems.
The role offers the opportunity to work closely with the Head of Data Engineering & Analytics and have direct engagement with the executive management team, giving you unique insight into the organisation priorities and a platform to help shape them through technology.
Mastercall is also home to Mastercall UXT (User Experience Technology), an award-winning wing of the business delivering analytics and IT solutions, reflecting our broader commitment to innovation, usability and real world impact.
This is a unique opportunity for a talented developer to take end-to-end ownership of software delivery within the organisation, leading the design and implementation of internal and external facing web applications, cloud native services and AI integrated solutions that improve healthcare operations and decision making.
You will be well-positioned to build, lead and grow a software engineering capability from the ground up, with the potential to shape the team and its direction as the function scales and will also be empowered to explore and embed AI tools and models to enhance analytics, automate decision-support, and unlock new value across the organisation.
Key Responsibilities
Software Development and System Integration
* Design, develop, and maintain web-based internal and public facing applications and interfaces using Python (Django/Flask/Streamlit) and modern web frameworks.
* Develop and maintain RESTful / GraphQL APIs and system integrations to enable seamless data exchange between NHS and internal systems.
* Work on SaaS development projects to customise and optimise internal, external & third-party cloud-based services.
* Integrate AI and machine learning solutions to support clinical and operational decision making.
* Collaborate with Data Engineers and Analysts to create tools that support data processing and analytics workflows.
DevOps and Cloud Infrastructure
* Deploy and manage applications on the Azure cloud platform.
* Implement and manage CI/CD pipelines to ensure smooth deployment processes.
* Automate infrastructure provisioning using Infrastructure as Code (IaC) tools where required.
* Monitor system performance and troubleshoot application issues to ensure high availability and reliability.
Security and Compliance
* Implement security best practices for software development, cloud infrastructure, and data handling.
* Ensure compliance with NHS Digital, GDPR, and cybersecurity (ISO 27001) standards.
* Ensure AI models and tools adhere to ethical AI principles, avoiding bias and ensuring explainability.
* Regularly review system vulnerabilities and apply patches, updates, and enhancements.
Collaboration and Stakeholder Engagement
* Work closely with clinical, operational, and Data/ IT teams to understand business requirements and develop technical solutions.
* Provide technical guidance and support for software related projects.
* Document technical solutions, APIs, and processes to ensure knowledge sharing and sustainability.
Experience/Skills Required
The successful candidate should demonstrate:
* The right to work in the UK as we are unable to offer visa sponsorship or extensions to sponsorship for this role
* A Degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
* Hands on experience developing web applications, APIs, and integrations.
* Exposure to DevOps tools and cloud platforms.
It would be desirable if the successful candidate demonstrated:
* Experience working in healthcare, NHS, or another highly regulated industry
Benefits
Flexible working hours
Hybrid working
Living Wage Employer
NHS Pension Scheme
NHS Blue light card / discount scheme
Career development
Generous holiday entitlement, long service enhancements and the option to purchase additional l eave
Wellbeing schemes
Application Process
The closing date for applications is: Tuesday 8th July 2025
If you have any questions or queries ahead of making an application, then please email:
Vikki Farrington
Workforce Planning and Development Manager
victoria.farrington@nhs.net