Scolmore have an exciting opportunity for a Returns Coordinator to join our busy Customer Service department, being responsible for day-to-day administration of the returned goods process.
Main Duties Include
Responsibility for Coordinating debit entry and credits for Ovia
Entry of all debit notes, both emailed and posted, on to P21 ERP system
Monitoring Returns email inbox and ensuring all queries are dealt with promptly
Running credits from our ERP system
Scanning debits and corresponding paperwork on to our archive system
Deal with all incoming debit queries (via telephone and email) both internal and external
Liaising with carriers, Quality department and the Admin/Customer service team in organising collection of faulty goods
Liaising with Customer Service and External Sales team on stock cleanse debits and compensating orders
Liaise with National Sales Managers and external team to resolve aged debit queries
Investigating any reported mis-picks by liaising with the Customer Service, Admin and Warehouse
Investigating price queries with Customer Service, and the Commercial team
Co-ordination faulty returns and liaising with Quality departments on fault testing
Dealing with POD requests from carriers
Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
Regularly chase all outstanding returns/queries by phone and email
Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve
Picking up the switchboard overflow calls
Support/Cover for the wider Customer Service/Admin Department
Skills And Experience
The ideal candidate will be efficient, accurate at all times and have excellent data entry and administration skills
They should have excellent written and verbal communication skills
Have experience of working in a busy environment
Work equally well in a team as well as being able to efficiently manage their own work load and effectively manage their own time
Ability to work under pressure
Ability to analyse information
Be able to adapt and use initiative to understand how to prioritise and get a resolution
A basic knowledge of Word, Outlook, Excel and Sage is preferred
Previous experience of working in a busy Customer Service/administration role