Connect with what you'll do:
In the role you'll:
* Oversee the delivery of maintenance services delivered via the In House Repairs Team (IHRT) and ensure that the service is in line with contractual obligations.
* Undertake the role of Contract Administrator for the contractual obligations required for the service.
* Partner with our managed support service to deliver a responsive, efficient, and high-quality repairs service through our in-house repairs team (IHRT)
* Promote and deliver a "Safety First" culture ensuring that safety always comes first
* Ensure that the service is "fit for the future" and key road maps are developed to ensure the continuous improvement of the service:
* The delivery of zero carbon activities
* Workforce upskilling and development
* Work Management System – IT Roadmap
* Lead the transition from consultancy support to a fully self-sufficient in-house service, building internal capability and resilience
* Ensure that compliance with the housing, health and safety and statutory requirements are met.
* Manage and oversee contract variations and changes in scope.
* Monitor maintenance budgets and spending and provide assurance reports relating to performance, and action plans to address overspending.
* Review, and approve variations, and high value orders, ensuring that value for money tests are met.
* Own and evolve key repairs processes to ensure they are simple, effective, and designed around the needs of our customers
* Track service effectiveness, risks, and interdependencies and provide regular, high-quality reports to the Executive Team and governance groups
* Using data including KPIs; Tenant Satisfaction Measures (TSMs); Complaints; Survey data and insight to make data-driven decisions that improve service delivery, customer satisfaction, and operational efficiency
* Actively involve customers in shaping the service, using feedback and complaints to drive meaningful change
* Work with partners to ensure subcontracted works deliver social value benefits for our communities
Connect with how you'll do it:
We're looking for someone with experience of:
* Delivering and managing responsive repairs in social housing
* Contract and supplier management within regulated environments
* An understanding of construction, health and safety, and maintenance best practice
* Managing capital and revenue budgets with commercial awareness
* Relevant professional qualification or accreditation in housing, construction, or asset management is desirable.
The key behaviours we expect in the role include:
* Role modelling our values: We know our stuff / We make it happen / We care
* Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people's unique perspective
* Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues
* The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution all.
* Championing collaborative working across the organisation bringing the right people together to find solutions
* Inspiring others with your drive for excellent and lifting your team up even through the tough times
* Being the best version of yourself in every situation and show resilience when it's tough
* Demonstrating the ability to make great decisions and solve problems without over complicating things
* Building trust by doing what you say you will
* Creating an environment that supports continuous learning, develops high performing teams and delivers high levels of customer and employee engagement.