Job title: Tenancy Support Worker
Location: Pembrokeshire, Goleudy, 17 Riverside Arcade, Haverfordwest SA61 2AL
Hours and Shift: 14 hrs per week, flexible to be agreed with the line manager
Salary: £9,519 PA
Other requirements:
* Car Owner in possession of full driving licence and Business level insurance
* Smart, professional, business-appropriate appearance at all times.
* DBS is required for roles that undertake regulated activity.
Summary Information
At Goleudy, we work tirelessly to prevent homelessness and create lasting change in people's lives. We provide housing, support, and meaningful opportunities with the mission of improving the lives of people who are threatened with or experience homelessness, a housing crisis, mental health issues, and trauma.
What sets Goleudy apart is our deep-rooted commitment to the principles, assumptions, and techniques of Solution-Focused Practice (SFP). SFP is a socially constructed form of psychotherapy, and for us, it's not just a method- it's a mindset that underpins everything we do. We are a Solution-Focused organisation, which means we see every person as capable, resourceful, and the expert in their own life. We work collaboratively with the people we support to identify their strengths, amplify their existing resources, and build their own pathways to change.
This approach is embedded across the organisation; in our services, our culture, and the way we support both clients and staff. Everyone at Goleudy is expected to understand, adopt, and continually develop their use of Solution-Focused Practice. As part of your employment, you will receive complete training in SFP and ongoing opportunities to build your skills.
In return, we ask for a genuine commitment to this way of working. We're looking for people who are open to learning, who believe in people's potential, and who are willing to work in a respectful, empowering, and person-led way.
Benefits:
* 26 days of annual leave plus bank holidays, rising to 33 days with length of service (pro-rata for part-time)
* Contributory pension scheme
* Healthcare cash plan: claim towards dental, optical care, complimentary treatment such as chiropractic, osteopath, and acupuncture treatments
* Medical assistance including remote access to GP consultations, counseling, and physiotherapy sessions
* Well-being initiatives
* Life assurance of three times annual salary
* DBS check: available free where required
* Service milestone recognition programme
* Staff referral bonus scheme
* Paid mileage available when driving for work purposes
* Complimentary tea & coffee
About the "Support Worker"
As a Support Worker, you will provide high-quality, housing-related support that builds on individuals' strengths and goals, helping them move forward, reduce harm, and achieve long-term tenancy sustainment. You will manage a varied caseload, carrying out risk assessments, offering practical advice, advocacy, and negotiating access to essential services and housing options. Working as part of a busy project team, you will complete allocated operational tasks, and maintain accurate records to monitor and review progress against agreed outcomes. You will liaise with partner services to secure additional support, encourage clients' integration into their community, and promote access to employment, training, leisure, and other opportunities. The role requires a collaborative, solution-focused approach, drawing on practices such as homeless prevention, tenancy sustainment, psychologically informed approaches, harm reduction, and co-production, ensuring clients have choice, voice, and control in shaping their fut
Duties of the "Support Worker"
* Provide high quality and effective housing related support that focuses on strengths and goals within a framework of moving forward, reducing harm and achieving tenancy sustainment.
* Manage a client caseload; complete risk assessments, offer practical advice and advocacy.
* Assist in the day-to-day running of busy project, completing daily, weekly and monthly tasks as allocated by the Operations Manager.
* Record, monitor and review client progress against planned outcomes.
* Negotiate with stakeholders' access to essential services and tenancy options.
* Liaise with relevant services with regards to accessing additional support.
* Encourage clients to participate and integrate into their local community including access to employment, training, leisure and other universal services where appropriate.
* Contribute to an effective team approach in meeting service requirements and competing demands.
* Practice homeless prevention, tenancy sustainment, psychologically informed approaches, Solution Focus Practice, harm reduction, and co-production (client choice, voice and control).
Required Skills for the "Support Worker" role
* Standard of behaviour is in line Goleudy Code of Conduct and core values.
* Positive attitude towards personal resilience and working with people who face multiple disadvantages/exclusions.
* Ability to learn and develop a tool kit of person centred, trauma informed interventions and approaches including Solution Focus Practice
* Ability to work as part of a team and skilled in building positive stakeholder partnerships with results.
* Ability to work in a busy environment and lone work in the community.
* Organised with excellent time management skills and able to work flexibly across several project types and client groups.
* Excellent written and verbal communication skills with the ability to understand and explain complex issues succinctly to clients, colleagues, managers and stakeholders.
* Able to adhere to policy framework in day to day practice.
* High standard of literacy, numeracy and information recording skills including competent use of IT, applications and record systems.
* Interest in housing related support services and the wider social issues of homelessness, health, mental health, substance use, criminal justice and benefit/welfare system.
* Understanding of the legislation governing GDPR, health and safety and safeguarding.
Job Type: Part-time
Pay: £9,519.00 per year
Expected hours: 14 per week
Benefits:
* Flexitime
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person