Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll champion our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with customers.
You\'ll be a brand ambassador ready to recommend our newest Food products. Through remarkable service you\'ll ensure customers feel valued every time they shop with us.
Work Pattern
Early morning shifts that start at 4am. A full work pattern will be discussed at interview.
Age Policy
This job role involves working early mornings and applications from anyone under the age of 18 cannot be considered, to comply with health and safety legislation and keep colleagues safe in the workplace.
Compensation
Please note that the £3.00 p/h unsocial premium is added only for hours worked between 22:00-06:00.
Responsibilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, with shelves stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Engage with customers to understand needs, make recommendations, and deliver excellent service
* Build product knowledge to sell and recommend products and services
* Utilise digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality
* Open to feedback and able to act on it
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Good listening skills and digital capability
Equality, Inclusion & Diversity
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy and offers flexible working arrangements. If you require reasonable adjustments to any part of the recruitment process, please share those requirements when applying so we can ensure a fair and transparent assessment process.
Other
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Retail
Location note: Bristol, England, United Kingdom
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