To provide patient-focused and high-quality clerical support to the Respiratory Diagnostic Department. All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority.
Main responsibilities include making appointments according to clinical need, ensuring patients that need another appointment will be accommodated, and finding and filing notes and referrals for clinics.
Main Duties
* Appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical need.
* Maintain a waiting list of patients waiting for investigations who can’t be appointed straight away.
* Appoint extra clinics to help bring the waiting times down to an acceptable level.
* Answering telephone queries and if necessary transferring calls to an appropriate member of staff.
* Undertake other clerical duties as required, appropriate to the grading.
* Cover reception when needed.
* Work within the constraints of the Data Protection Act and attend all mandatory training as required.
Skills and Qualifications
* Accurate typing skills, IT skills using Microsoft software and Excel, ability to prioritize workload, ability to work on own initiative, excellent communication skills, planning and organization skills, diplomacy, discretion, and confidentiality.
* Experience of working in a customer service environment, basic understanding of follow-up appointments.
* Education to GCSE or equivalent, Maths and English grades A-C essential, RSA stage III typing or proven keyboard skills, Microsoft Office including Excel and PowerPoint.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. We are committed to supporting flexible working to fulfill our pledge as part of The Trust’s People Strategy to help staff achieve a healthy work/life balance.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles. Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
Please note that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form. We operate a no-smoking policy on all our sites and grounds.
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