> Description Mintivo is a cloud-first managed IT service provider based in Lackock, Chippenham. About the role: We are seeking a meticulous and technically adept IT Technician Apprentice to join our team. The primary responsibility of this role is to assemble and configure laptops according to company specifications. The ideal candidate will possess a strong understanding of hardware components and software installations, ensuring that each laptop is built efficiently and to the highest quality standards. Responsibilities: Assemble laptops by installing hardware components such as CPU, RAM, hard drives, and peripherals Configure BIOS settings and perform firmware updates as necessary Install operating systems, drivers, and essential software applications onto laptops and troubleshoot hardware and software issues during the build process Conduct quality assurance checks to ensure laptops meet performance and functionality requirements Desirable skills: Understanding of operating systems, especially Windows and macOS Attention to detail and commitment to producing high-quality work Excellent time management and organisational skills, effective communication skills, both verbal and written, ability to work independently and as part of a team Experience with imaging and deployment tools such as Microsoft Deployment Toolkit (MDT) or similar Familiarity with BIOS/UEFI configuration and firmware updates Patience and empathy when providing technical support to end-users Ability to work efficiently under pressure and meet deadlines Enthusiasm for technology and a passion for delivering excellent customer service Being able to drive would be beneficial but is not essential Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: The holiday allowance is unlimited (25 days bank holidays additional days if performing well and given enough notice) Performance and salary reviews Enrolment into the Mintivo Academy, aimed on your training and development needs with time available to complete during working hours Access to online courses, work related plus more, all at your fingertips Staff and customer referral scheme Great working atmosphere and balanced work environment – we are high performance and we take good care of each other Employee socials and events run by our Social Committee On site lounge area and Minchester bar Lots of cake and fruit Auto enrolment pension scheme And of course, you get to work for a fast-growing, modern, market leader like us! Working hours: 37.5 hours per week. Future prospects: There is an opportunity to develop into 1st Line Engineer and work your way up through the service desk tiers (2nd Line, 3rd Line, Project Delivery etc) after successfully completing your apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.