Permanent, Full Time
We are looking to recruit a Customer Service Advisor to join our team on our Basildon contract.
About the Role
Werelooking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role,youllbe the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements.
Youllmanage bookings using our MSI scheduling system,allocatingoperatives and subcontractors to jobs while keeping customers fully informed at every step.Youllalso liaise with supervisors to make sure all materials and equipment are ready ahead ofscheduledappointments.
A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.
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