Şirket Tanımı PURPOSE OF POSITION This position is concerned with being responsible for the set up & clearing of the outlet. Serve food & beverage to the guest according to the service rules, policy, procedure & etiquette. KEY ROLES & RESPONSIBILITIES · Possess a pleasant personality and good manners so that he is presentable when conversing with patrons/residents and commands respect when dealing with staff · Check on the outlet set up. Ensures that the tables set up are set according to the standard or instructed by the Management Team · All patrons should be greeted warmly upon arrival at the door and escorted to the table. · Responsible for picking up and serving of food and beverage orders. Food & beverage must be served promptly to the guest once it is ready, so that it arrives at the patron’s table at the correct temperature. · Ensure all beverages and snacks are served according to the service standard. · Thank all patrons for patronizing the outlet upon their departure. · To clear and tidy up tables after the departure of the patrons as quickly as possible. Clear all soiled plates, glasses, and silverwares to stewarding area. · To assist the station captain in his overall duties · Can be assigned to other section by the management team when the need arises. · Learn to know individual patron’s names and should remember their preferences to extend a personalized service. · Should always ensure that the mise en place on every side station is at par stock level. · To send operating equipment for cleaning or burnishing once a week. · To send linen for exchange (time stated by linen room), ensure that all linen are clean at all times and that the correct amount are being collected. · To clean and set up the coffee machine mise en place and ensure that sufficient stock is insufficient. · To have complete knowledge on the food, beverage, service available, preparation methods · To be aware of Raffles Hotel standards & policies. · To be aware of the procedure concerning hotel fire & life safety/ emergency procedures. · To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) · To relay any customer complaints to manager · To report for duty on time wearing clean & complete uniform at all times. · To maintain a high standard of personal appearance and hygiene at all times. · To attend daily briefing & training classes. · To maintain good working relationships with your own colleagues and all other departments. · To provide courteous and professional service at all times. · To ensure proper setting, clearing, cleanliness of, including sufficient food in the buffet spread ın case of buffet set ups · To carry out any other reasonable duties and responsibilities as assigned by management team PERSONAL ATTRIBUTES · Motivator & self starter · Display initiative · Commitment to professional values · Team player · Customer / people oriented Created / open-minded İş Tanımı PURPOSE OF POSITION This position is concerned with being responsible for the set up & clearing of the outlet. Serve food & beverage to the guest according to the service rules, policy, procedure & etiquette. KEY ROLES & RESPONSIBILITIES · Possess a pleasant personality and good manners so that he is presentable when conversing with patrons/residents and commands respect when dealing with staff · Check on the outlet set up. Ensures that the tables set up are set according to the standard or instructed by the Management Team · All patrons should be greeted warmly upon arrival at the door and escorted to the table. · Responsible for picking up and serving of food and beverage orders. Food & beverage must be served promptly to the guest once it is ready, so that it arrives at the patron’s table at the correct temperature. · Ensure all beverages and snacks are served according to the service standard. · Thank all patrons for patronizing the outlet upon their departure. · To clear and tidy up tables after the departure of the patrons as quickly as possible. Clear all soiled plates, glasses, and silverwares to stewarding area. · To assist the station captain in his overall duties · Can be assigned to other section by the management team when the need arises. · Learn to know individual patron’s names and should remember their preferences to extend a personalized service. · Should always ensure that the mise en place on every side station is at par stock level. · To send operating equipment for cleaning or burnishing once a week. · To send linen for exchange (time stated by linen room), ensure that all linen are clean at all times and that the correct amount are being collected. · To clean and set up the coffee machine mise en place and ensure that sufficient stock is insufficient. · To have complete knowledge on the food, beverage, service available, preparation methods · To be aware of Raffles Hotel standards & policies. · To be aware of the procedure concerning hotel fire & life safety/ emergency procedures. · To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) · To relay any customer complaints to manager · To report for duty on time wearing clean & complete uniform at all times. · To maintain a high standard of personal appearance and hygiene at all times. · To attend daily briefing & training classes. · To maintain good working relationships with your own colleagues and all other departments. · To provide courteous and professional service at all times. · To ensure proper setting, clearing, cleanliness of, including sufficient food in the buffet spread ın case of buffet set ups · To carry out any other reasonable duties and responsibilities as assigned by management team PERSONAL ATTRIBUTES · Motivator & self starter · Display initiative · Commitment to professional values · Team player · Customer / people oriented Created / open-minded