Are you
passionate about delivering exceptional hospitality and eager to join a dynamic
team at one of the world's leading hotel brands? We are currently recruiting
for a dedicated individual to join our team. We believe in creating memorable
experiences for our guests and we want our associates to be at their best: to
care for their holistic wellbeing, to feel a sense of belonging, to know their
co-workers are committed to a culture of respect and kindness.
We are
currently seeking a dedicated and experienced Night Manager to
join our exceptional Front Office team at the Delta Hotels by
Marriott Liverpool City Centre. If you’re passionate about delivering outstanding
service, thrive under pressure, and enjoy leading a team during the quiet
hours, this is your opportunity to shine.
Join a
team of talented individuals who are committed to creating extraordinary guest
experiences. We look forward to welcoming your application.
About
the Role
As Night
Manager, you will be responsible for overseeing the hotel’s night operations,
ensuring a safe, secure, and welcoming environment for guests and associates.
You’ll lead the night team, maintain brand standards, and ensure seamless
service delivery in the absence of senior management.
40 hours
per week over 5 working days.
Key
Responsibilities
* Provide
operational and management cover during night hours
* Supervise
and support front office staff, ensuring smooth overnight operations
* Conduct
regular security checks and patrols to maintain a safe environment
* Handle
guest concerns and resolve issues professionally and efficiently
* Oversee
the Night Audit process and ensure accurate financial reporting
* Maximise
revenue through upselling and effective rate management
* Maintain
Marriott brand standards and ensure SOPs are followed
* Lead
emergency procedures and coordinate evacuations if necessary
* Ensure
staff training and development is up to date and effective
* Monitor
productivity and address underperformance
* Maintain
accurate rotas and time sheets
* Support
other departments to ensure overall guest satisfaction
Candidate
Profile
Experience
& Skills:
* Previous
supervisory experience in a hotel front office environment preferred
* Strong
communication skills – verbal, written, and listening
* Proactive,
reliable, and able to work independently or as part of a team
* Innovative
and solutions-focused
* Strong
customer service orientation
* Business
awareness and commitment to continuous improvement
* Fluent
in English (spoken and written)
Knowledge
& Abilities:
* Familiarity
with hotel systems such as Opera, MARSHA, and Micros
* Understanding
of hotel credit policies and financial procedures
* Ability
to manage guest ledgers and ensure accurate billing
* Knowledge
of health & safety, fire, and emergency procedures
* Ability
to carry out all receptionist and telephonist duties
What is in it
for you: In addition to receiving a competitive
salary and investment in your personal development, you will have access to an
array of perks and discounts including:
* Free Meals on Duty: Enjoy
complimentary meals while at work.
* Uniform Provided: A professional uniform is
supplied for all employees.
* Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s
Pension.
* Holidays: 23 days holiday plus 8 Bank
Holidays.
* Carparking: Complimentary Carparking whilst on duty
* Employee Assistance Programme: Free and confidential support for various challenges,
including financial advice, stress, and health issues.
* Career Development: Opportunities
for career growth and internal transfers within Marriott's global network.
* Training and Development: Access to training programs to enhance your skills and advance
your career.
Note:
This above description is not intended to establish a total definition of the
job, but an outline of the duties.
Join us and
be part of a team that values excellence, sustainability, and career growth.
Apply today to start your journey with Marriott!