Overview
The Role: We have a great opportunity for a Planner to join our team based in Hitchin. This is a 5 month fixed term contract (up until the end of June). The core working hours are Monday to Friday 8:00am-4:30pm.
The Role
As a Planner, you'll be responsible for coordinating and managing the schedules of our tradespeople, making sure everything runs smoothly. This role is ideal for someone with strong customer service and organisational skills.
The Customer
You will be part of one of Fortem's largest Social Housing contracts, Birmingham City Council. This is an expanding £50m Repairs & Maintenance, Capital Works and Retrofit contract and the largest social housing contract in Europe. We are responsible for over 22,500 properties in the Birmingham area including low, medium and a significant number of high-rise blocks.
Duties And Responsibilities
* Allocate work to trades people within given time scales
* Resource work efficiently by being aware of tradespeople\'s availability and knowing where they are at all times
* Promote and maximise 1st time fix
* Monitor and report service delivery issues to senior service controller
* Manage, move and reschedule jobs to ensure that service levels are met, minimise travel time and to ensure available resources for delivery
* Produce client reports
* Manage appointments and an appointment system
Essential Criteria
What You Will Need
* Previous experience in a customer facing role
* Ability to work well under pressure
* Ability to engage people and build strong working relationships with trades, colleagues, clients and managers
Desirable Criteria
* Previous experience working in a Planning, Customer Service or Call Centre role
* Experience in social housing repairs and maintenance
Benefits
* Competitive salary based on experience with profit related bonus
* 25 days annual leave + bank holidays + your birthday off (34 days total)
* Sick pay
* 26 weeks full pay maternity leave
* Annual pay reviews
* 8 weeks full pay paternity leave
* Discounted gym memberships at national and local gyms
* Up to £3,000 colleague referral fee
* Vast directory of training on bespoke in-house Learning Management System
* Private healthcare and dental care
* Cycle to work scheme
* Retail and mobile phone provider discounts
Who We Are
Established in 2002, Fortem provides specialist property solutions for the social housing sector. Tailored to keep homes running smoothly, Fortem prides itself on working with Social Landlords to provide a warm, safe and decent place for people to live and call home.
Fortem operates exclusively within the Social Housing Sector, employing customised systems, procedures, and methodologies to assist landlords in fulfilling their distinct requirements and complying with regulations. Fortem delivers a range of internal and external property repairs on a 24/7 basis, refurbishes vacant properties back to lettings standards, provides statutory compliance services including gas, electrical and fire safety as well as installing a wide variety of home improvements such as Kitchens, Bathrooms, Roofs and Windows and energy efficiency measures though retrofit programmes.
Fortem are a Willmott Dixon Group Company. As such, they benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, they maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.
We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community.
Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV\'s from agencies. If speculative CVs are sent, no fee will be applicable.
#J-18808-Ljbffr