A brilliant opportunity to develop a career in eCommerce within a vibrant and industry leading agency.
25k-35k DOE
Location: Jewellery Quarter, Birmingham (Hybrid)
Hours: Full-Time
About This Role
As an Account Manager you’ll play a key role in managing and nurturing client relationships, ensuring the smooth execution of ongoing marketing strategies and projects. This role focuses on supporting client retention and growth through strong communication, strategic oversight, and seamless coordination with both internal and external teams. You’ll be responsible for the day-to-day management of client accounts, ongoing marketing retainers, and ensuring that all deliverables are met on time, on budget, and in a manner that is aligned with the client’s business objectives.
To apply, please send a CV and cover letter to careers@cake.agency - we look forward to hearing from you.
Job Responsibilities
Client Relationship Management
* Serve as the day-to-day point of contact for clients, building trusted relationships and ensuring a high level of satisfaction.
* Develop a deep understanding of each client’s business goals, the industry challenges they face, and their unique needs.
* Ensure the smooth delivery of marketing services by managing timelines, deliverables, and expectations with both clients and internal teams.
* Monitor service levels to prevent the over or under servicing of client accounts.
* Assist the Account Director in growing client accounts.
* Conduct regular check-ins and quarterly reviews with clients to gather feedback, refine strategies, and maintain alignment.
Marketing Project & Retainer Management
* Manage the planning and delivery of always-on marketing initiatives, including digital campaigns, paid media, SEO, email marketing, and content production.
* Coordinate with internal teams to ensure all work is delivered on time, within scope, and aligned with the client’s objectives.
* Track project and retainer progress, ensuring any changes to scope or timelines are communicated clearly to clients and internal stakeholders.
* Maintain a focus on efficiency by ensuring projects stay within budget and internal resources are utilised effectively.
Performance Reporting & Insights
* Prepare regular reports on marketing and eCommerce performance.
* Provide actionable insights to clients, helping to optimise ongoing marketing efforts based on performance data.
* Lead client meetings to present performance reviews and highlight any opportunities for growth or improvement.
* Be proactive in identifying performance trends on behalf of clients and elevate to the Account Director to ensure a plan of action is in place.
Innovation & Problem Solving
* Stay informed on the latest marketing trends, technologies, and platforms, ensuring clients benefit from the latest innovations.
* Anticipate challenges or bottlenecks in delivery and work proactively with internal teams to resolve them.
* Identify and recommend improvements to enhance the client experience or performance.
* Work closely with the Account Director to support overall client strategy and growth.
* Collaborate with internal teams to ensure smooth handoffs between departments and seamless execution of deliverables.
* Mentor junior account executives or coordinators, providing guidance and support where needed.
* Contribute to internal meetings, bringing insights and ideas to enhance marketing strategies and client outcomes.
Candidate Requirements
* Bachelor's degree in Marketing or a related field is desirable but not required
* Good understanding of digital marketing concepts
* Over 3 years of experience
* Copywriting acumen
* Strong analytical skills and attention to detail
* eCommerce experience preferable
Apply for this role
Alongside the opportunity to work across exciting fashion, lifestyle, and FMCG brands with driven teammates by your side, we offer a fantastic range of perks:
With a name like Cake, you know we love the occasional treat. Expect cake for your agency anniversary, and even the occasional bake off. Our team get rewarded with an extra annual leave day every year, paid training certification opportunities, Plus we'll match any donations you make to charity. We like to celebrate our wins, our growth, and our team, so there are also regular team sessions, office parties, client get-togethers, and the odd trip to Karaoke Box.
Health and wellbeing
The health and wellbeing of our team members is paramount to us. This is why we are proud to offer a robust health and wellbeing support system in the form of an Employee Assistance Program (EAP) and full access to the health insurance provider, Medicash. The EAP is designed to help employees deal with personal and professional problems that could be affecting their home life, work life, health, or general wellbeing.
Team
We’re problem solvers, creative thinkers, and innovators. Come and meet the Cakers, the special ingredient in our mix—it’s our people that make us the agency you want to turn to for eCommerce success. With their collection of expertise across all channels and disciplines, their unique personalities, passions, and quirks, you’ll feel like you’re taking that next step for your business with friends. We're known for going on regular trips on each of our company update days - we've ticked canoeing, escape rooms, and more, off our list so far.
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