1 x Housing Options Triage Officer
37 hours per week – Fixed Term 18 Month Contract
Working across Andover and Romsey
Grade 6 Salary range £31,158 - £33,940 per annum
This is a great time to join Test Valleys forward thinking and proactive housing team and be a part of supporting our mission to prevent homelessness at the earliest opportunity.
We're looking for a proactive and compassionate individual to join our Housing Options Triage Team.
In this fast-paced role, you'll be the first point of contact for residents at risk of homelessness—whether by phone, email, or face-to-face. You'll carry out rapid assessments, provide tailored advice, and ensure customers are connected with the right support at the right time.
As a Triage Officer you will be,
* Conducting initial triage assessments and identifying urgent housing needs
* Monitoring inboxes and referrals, gathering information from professionals and customers
* Supporting Housing Options Officers with investigations and casework
* Maintaining accurate case notes and ensuring compliance with housing legislation
* Building strong relationships with internal teams, external partners, and customers
* Signposting to wider support services to address the root causes of homelessness
We are looking for people who are dynamic, customer focused and who thrive in a busy and demanding environment. You will have a desire to help support people, providing advice and assistance whilst managing expectations.
Test Valley is a great place to work. We're proud of our open and friendly culture and offer a professional, positive, and stable working environment. Our values are reflected in everything we do—from supporting our communities to empowering our staff.
The role is expected to have time in both Andover and Romsey Offices with some flexibility for home working.
We invite you to contact us to discuss the role further, we can offer telephone or Teams appointments, please contact either Nicky Coles or Gemma Churchill, or call on
We are committed to providing equality of opportunities for all and believe that employing people from different backgrounds, with a range of perspectives and experiences, helps us to deliver high quality services to residents.
We are proud to be a Disability Confident Employer who positively encourages applications from disabled people. If, as a disabled person, you meet the minimum criteria for a job then you will be guaranteed an interview, and we will ensure any reasonable adjustments are made to the interview process so that you can be fairly assessed for the vacancy.
If you are also interested in the Housing Admin & Finance Officer and or the Homeless Prevention Support Officer roles that are being advertised currently, please complete an application for each post. If successful for next stage candidates will be interviewed in 1 session for all roles applied and shortlisted for.
Closing date for applications is 14th September. Interviews will take place over 22nd & 23rd September 2025.