Overview
You will need to have excellent communication skills via face to face, telephone and email, you must be able to converse with non-technical people without technical jargon and be able to build and maintain good relationships with clients and colleagues. As well as being both self‑motivated and self‑disciplined, you will be able to remain calm under pressure and be a tenacious problem solver. You will be eager to learn with an ability to self‑teach in areas of uncertainty. Finally, you should possess a strong customer service ethos with a hunger to develop and improve your experience.
Responsibilities
* Diagnosing faults with hardware and software.
* Rectifying faults.
* Carrying out installations, upgrades, new builds etc.
* After‑sales support.
* Trouble‑shooting client issues face to face, over the phone or via screen sharing.
Desirable skills
* Experience of delivering support and technical expertise to end users.
* Good system, software and hardware diagnostics, fault‑finding and problem‑solving skills.
* PC Hardware installation, maintenance, best practices and troubleshooting.
* Microsoft Windows 10 & 11.
* Good Communicator.
* Friendly and Approachable.
* Willing to learn and pursue a career in IT.
* Team player.
* UK driving license (suggested due to location).
Entry requirements
* 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject.
* GCSE Maths and English (or equivalents) at grades 3+ (D or above).
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
Working hours: 37.5 hours per week, Monday to Friday. Required to work 2 Saturdays per month.
Benefits
* Company pension (gov contributed)
* Employee discount
* On‑site parking
* Sick pay (SSP)
* 24/7 Employee Assistance Programme
* 28 days a year holiday
Future prospects
A real opportunity to grow with the business, and progress through a further development course after completion.
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