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Technical & Quality Assistant, Loughborough
Client:
Location: Loughborough, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Technical & Quality Assistant
To ensure that quality, ethical and legal standards are met on all products and that they align with our group sustainability requirements.
Responsibilities:
* Review technical development processes and systems to improve efficiency and accuracy.
* Provide technical support to the design and customer service teams to ensure fabrics, wallpapers, and paints meet required standards.
* Understand testing requirements for different end uses and carry out tests accordingly.
* Make decisions on next steps if fabrics fail FR or other test parameters, liaising with designers to adapt designs for application/production.
* Test and support certification/documentation for National Accounts, Contract Orders, and Specials as requested by Sales.
* Manage all required testing, record results in relevant databases.
* Request and verify technical information from suppliers, ensuring completeness and timeliness.
* Support product lifecycle and sustainability goals, ensuring products meet certifications and accreditation (e.g., Sustainability, Carbon Reduction, Eco Friendly, FR treatments, Packaging).
* Analyze physical test samples, upload data, and suggest actions.
* Maintain technical information within Mertex (usage, care, FR finishes).
* Assign Usage Code, Care Code, FR code, and Tariff code to fabrics and wall coverings.
* Verify technical details from suppliers and input data into launch files or systems.
* Stay updated on relevant legislation.
* Share knowledge on FR treatments and train colleagues.
* Execute due diligence, re-test as per schedule across the group.
* Inspect fabrics and wallpapers in response to technical complaints, re-testing if necessary.
* Support customer service and sales teams with product and technical training, resolving queries and warranty issues.
* Promote knowledge sharing for easy access to information.
* Complete assessment and testing forms for new developments.
* Follow stage gate processes, meet deadlines, and communicate risks or changes.
* Decide product/collection suitability for end use.
* Ensure technical accuracy of published materials, proofread content, and create/update technical info tables.
* Assess risks on fabrics based on application, support quality improvements, re-test if needed.
* Approve bulk shipment samples.
* Check fabrics and trims, resolve issues with mills.
* Approve packaging labels, check trims, repeats, matching info, and perform QC on samples and bulk.
* Support master’s process and procedures.
* Undertake ad-hoc projects as assigned by the Technical Manager.
* Perform other reasonable duties and comply with health and safety requirements.
Process Management:
* Ensure efficient and timely execution of processes, aiming for cost-effectiveness and high service quality.
* Implement best practices, aiming for zero errors and waste.
* Automate routine activities to reduce manual intervention.
* Maintain accurate data in company systems.
* Identify bottlenecks, analyze root causes, and suggest improvements.
Measures of Success:
* Use substrates fit for purpose to reduce wastage.
* Contribute to sustainability initiatives.
* Reduce complaints by ensuring products meet standards from launch.
* Enhance brand perception through quality improvements.
Skills & Experience:
* Extensive knowledge of textiles and testing requirements.
* Organizational and problem-solving skills.
* Knowledge of production methods and textile properties.
* Excellent communication, organization, and prioritization skills.
* Ability to interpret test results and decide accordingly.
Behaviours:
* Customer focus, respect, accountability, effective communication, innovation, consistency, attention to detail, organization, analytical thinking, and commercial acumen.
About Us:
Sanderson Design Group is an international luxury interior furnishings company with a rich history of over 160 years, comprising brands like Sanderson, Morris & Co., Zoffany, Harlequin, and others. Our purpose is "To bring the Beautiful into People’s Homes and Lives".
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