Receptionist
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Peterborough City Centre
£25,877 per annum
Full Time, Monday - Friday alternative 9-5 or 10-6, with occasional weekend and evenings.
We are looking for a friendly, organised and customer-focused Receptionist to join our Indigo Operations team, based in the heart of Peterborough city centre .
You will be the first point of contact for residents, visitors and customers, providing a professional, welcoming service while supporting the wider team with a range of administrative and housing-related tasks. This is a varied role that suits someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.
What youll be doing
Acting as the first point of contact on reception, over the phone and face-to-face
Supporting customers with queries relating to repairs, accounts, bills, estate issues and benefits
Providing administrative support to the Service Manager and Assistant Manager
Assisting with property allocations and lettings to minimise void periods
Liaising with utility companies during void periods and recording meter readings
Supporting tenancy administration, including renewals
Raising purchase orders, processing invoices and managing stock
Carrying out general office duties such as data entry, spreadsheets, filing, scanning, minute-taking and meeting organisation
Supporting resident welfare checks and wider housing management administration
Handling sensitive and confidential information in line with data protection requirements
What were looking for
Essential:
Experience in an administrative or reception role
Excellent customer service skills, both face-to-face and over the phone
Strong IT skills, including Microsoft Word, Excel, Outlook and similar systems
Good numeracy skills with the ability to handle basic rent and account calculations
Ability to communicate clearly, patiently and tactfully
Strong organisational skills and the ability to prioritise competing demands
GCSEs (or equivalent) in English and Maths
Desirable:
Experience working in housing or a customer-facing public service environment
Knowledge of rent accounting or welfare benefits
Experience using financial or housing management systems
Additional information
This role requires a DBS check
On site Parking Available
If you have the experience and drive to help us achieve our vision, wed love to hear from you!
Please see attached job description for full details of the role.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! xsngvjr
No agencies please.