Telephone Support Administrator
About The Company
Connelly Security Systems (CSS) is part of Connelly Group Holdings Ltd. Established in 1986, CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.
As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to work in. This is an excellent opportunity with long-term prospects and job security for the right applicant.
The Role
Are you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment?
We are actively seeking an experienced Administrator with at least 2 years' experience to join our Customer Service Team. The successful candidate will be based at our Glasgow Head Office location.
This role plays an integral part in the delivery of great customer service to our extensive client base across Scotland through dealing with an exceptionally high volume of queries, mainly via telephone daily.
Specific Duties & Responsibilities
Your main duties will include but not be limited to:
· Professionally manage incoming calls for an extremely busy operation across all aspects of the business, which should be dealt with and closed off timeously
· Create a positive interaction with customers through both telephone and e-mail enquiries
· Ensure accurate data entry in all office-based systems
· Booking in customer routine maintenance and service visits
· Supporting our customers with payments for services
· Updating and reporting on clients recorded information
· Processing Mail and Office Stationery deliveries
· Supporting the Customer Service Team with general admin tasks when required to ensure processes and procedures in the office flow efficiently
Candidate Specification
Essential Skills
· Professional and Courteous Telephone Manner (Using the telephone is key for this role)
· Good Communication Skills both verbal and written
· Excellent Customer Care
· Exceptional organisational skills and attention to detail
· Ability to perform in a busy environment and prioritise effectively
· Excellent time management
· Positive attitude
· Reliable and dependable at all times
· Team Player
Desirable Skills
· At least 2 years' experience in an Administration role
· Previous experience of working within a contact center environment or in a role where you are required to use the telephone
· Experience of using a Customer Relationship Management (CRM) database
· A sound understanding of IT – inclusive of Microsoft Office Suite (Outlook, Word & Excel)
Before commencing employment, the successful candidate will be required to complete the company employee vetting procedure.
Remuneration and Benefits
Permanent Role:
Week 1 – 9.00am to 5.00pm Monday to Friday
Week am to 5.00pm Mon to Thursday and Friday 9am to 3pm
· Competitive Salary (£12.60 per hour)
· Company Pension
· Generous Holiday Allowance (up to 33 days in line with service)
· On-site parking
If you believe you have got what it takes to be our next Telephone Support Administrator, then we would like to hear from you Location: Glasgow, G22
Closing date: 08/10/2025
Please Note: No agencies
Job Types: Full-time, Permanent
Pay: From £12.60 per hour
Benefits:
* Company pension
* On-site parking
Experience:
* Administration: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person