Responsibilities
* Be the first point of contact for Homeownership residents, promoting independence and providing a safe, supportive environment.
* Maintain accurate resident records, complete person-centred risk assessments and ensure all compliance checks are carried out.
* Foster a welcoming, community-focused atmosphere by encouraging social events, resident involvement and reducing isolation.
* Oversee daily scheme management including inspections, fire safety tasks, estate standards and contractor monitoring.
* Respond calmly and professionally to emergency alarm calls, safeguarding residents until support takes over.
* Manage lease queries, minor breaches, scheme facilities, repairs reporting and support sales processes and new resident onboarding.
* A good standard of education, literacy and numeracy (or equivalent through experience).
* Strong communication skills with the ability to remain calm, impartial and professional in challenging situations.
* Highly organised with excellent record-keeping and confidence using IT and digital systems.
* Customer-focused, empathetic and able to build supportive relationships with older residents.
* Able to handle emergencies with a reassuring, practical approach.
* Self-motivated and capable of working independently as a lone worker.
Desirable
* Experience working with older people, understanding their needs and support services available.
* Knowledge of health & safety standards and identifying/reporting unsafe conditions.
* Experience supporting community events, engagement or resident involvement.
Important information
* In exceptional emergencies, you may be contacted outside normal working hours if available.
* A full UK driving licence and access to a vehicle are essential.
* We're one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of specialist housing and home ownership options. We're driven to have a positive impact on people's lives and provide affo...
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