Salary from £34,154 + Up to 5% bonus
Permanent, 40 Hours Per Week
Hybrid Working – Based at our offices in Thorpe Park, Leeds or Doxford Park, Sunderland
Lead the Way in Supporting Vulnerable Customers
We have an exciting opportunity for a passionate and knowledgeable individual to join Northern Gas Networks (NGN) as a Vulnerability Trainer. In this pivotal role, you will empower internal colleagues, external stakeholders, and partners by delivering training that raises awareness and builds competency around vulnerability. Your work will cover key areas such as carbon monoxide safety, fuel poverty, energy efficiency, affordable warmth, Priority Services Register (PSR), and promoting life-enhancing services like the locking cooker valve.
Training will be delivered in line with our Customer Vulnerability and Competency Framework, using a blended approach that includes e-learning modules, face-to-face sessions, and virtual learning. This is your chance to make a real difference by ensuring our teams and partners have the skills and knowledge to support customers when they need it most.
A full UK driving licence and access to a car is a requirement for this role, as travel will be expected across our network
In this role you will
Build and maintain strong relationships with internal teams and external stakeholders, engaging regularly with diverse audiences
Support NGN’s Education Strategy by identifying collaborative opportunities and working closely with colleagues
Deliver impactful training sessions, including “Train the Trainer” programs for partner organisations connected to grassroots communities, ensuring key messages on gas safety and affordable warmth reach those who need them most
Keep training records accurate and up to date by coordinating with the Operational Training Team to maintain NGN’s Learning Management System (LMS)
Travel across the network as required to deliver training and provide on-site support
Ensure all initiatives and approved projects comply with NGN’s training guidelines and align with the Customer Vulnerability & Competency Framework
Promote awareness of carbon monoxide safety, fuel poverty, energy efficiency, and Priority Services Register through engaging training content
Contribute to continuous improvement by sharing feedback and best practices to enhance training delivery and outcomes
We are looking for
Hold a relevant teaching or training qualification (e.g. Cert Ed, Teaching Qualification, Training and/or Assessor Qualification)
Educated to GCSE/A-Level standard, including Maths and English Language/Literature
Strong written and verbal communication skills, with good numeracy and proficiency in word processing
Confident in using digital platforms such as Zoom and Microsoft Teams to deliver engaging training sessions
Ability to work collaboratively and motivate a wide range of people
Awareness of issues affecting customers in vulnerable circumstances, including energy efficiency, gas safety, and Priority Services
Self-motivated, organised, and able to work independently with minimal supervision
Why join NGN?
Salary from £34,154 per annum
Annual bonus of up to 5%, recognising your contribution and performance
25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period
Occupational sick pay available after the first 2 calendar days of statutory sick pay
Generous stakeholder pension scheme, doubling your contribution, up to 10%
Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service
Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more
About NGN
We deliver gas to 2.7 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Ethnic Minority/Parents & Carers/ DisABILITY) to ensure we reflect and uplift the communities we serve.
Next Steps – Simply click ‘Apply’ and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place beginning of February. If you require any adjustments during the recruitment process, please contact our Recruitment Team at