Join to apply for the Sales Consultant (keyholder) role at Molton Brown
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao’s global cosmetics portfolio. This role is based in our St Albans store and is a part-time opportunity, working 20 hours per week across 4 days with key holder responsibilities.
As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalized selling approach, you will manage the customer journey from start to finish, including providing sensorial experiences through our signature services such as fragrance consultations or hand and arm massages. You will also assist the team with general store tasks, including stock management, cleaning and replenishment.
Responsibilities
* Provide excellent customer service and product knowledge to customers.
* Guide the customer journey from start to finish using a personalized selling approach.
* Deliver sensory experiences through signature services (e.g., fragrance consultations, hand and arm massages).
* Assist with general store tasks: stock management, cleaning and replenishment.
* Operate with key holder responsibilities as part of the role.
What We Are Looking For
* Excellent communication skills with confidence and a positive, can-do attitude.
* High standard of personal grooming and a passion for luxury; alignment with brand values.
* Ability to work well in a team and contribute to store and personal KPIs.
* Flexibility in working arrangements to meet business requirements.
What We Can Offer You
* Hourly rate of £13.20
* 50% staff discount on Molton Brown products
* 22 days holiday + Bank Holidays
* A day off for your birthday
* Monthly store bonus scheme up to 0.35% of retail sales if targets are met
* Free product allocation every quarter (up to 5 items)
* Discounts/cashbacks from high street retailers
* Enhanced family leave
* Healthcare plan
* Wellbeing support
* Recognition awards
* Season Ticket Loans / Cycle To Work Scheme
* Company pension scheme
* Ongoing development and opportunities to enhance your skills
* A company where your voice is heard and your opinion matters
* Learning and development opportunities within our business and across our brands
Molton Brown is part of Kao, founded in 1887 in Japan. Kao is committed to high-quality products and ethical practices and has been listed among the World’s Most Ethical Companies for 17 consecutive years. Our philosophy, the Kao Way, emphasizes integrity, innovation, and mutual respect. We encourage diversity and active contribution from all employees.
Hiring Process: Kao embraces diversity and welcomes applications from all areas of the global community.
Want to learn more: If you feel you are as unique as our products and want to explore why 33,000 people worldwide chose a career with Kao, visit https://www.kao.com/emea/en/
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