What you’ll be doing
1. Driving performance across EE payment solutions, working with internal and external stakeholders to ensure appropriate prioritisation and resources are in place to support plans.
2. Ensuring delivery of new product developments, optimising and enhancing existing payment methods with a focus on customer experience and FCA regulatory compliance across all channels.
3. Managing cross-functional teams to deliver change, including a wide range of internal and external partner stakeholders.
4. Creating and using reporting and insight to drive continuous improvement across programme KPIs.
5. Working with stakeholders including FCA regulated partners to ensure effective and compliant Go to Market plans for specific Financial Services products ensuring plans are fully interlocked with Channels and Service.
6. Supporting Financial Services Propositions Senior Manager to develop the Ways to Pay strategy and drive P&L delivery.
Experience needed to be successful in the role
7. Experience managing the end-to-end lifecycle of new product launches and the in-life maintenance/development of existing financial services products within an FCA regulated environment. Ideally this will have come from working with "Buy Now Pay Later" or similar other ways to pay related products.
8. Experience in both delivering change and driving performance within a regulated environment, tracking product performance and both creating and delivering on action plans.
9. Proven history of engaging and influencing a wide variety of stakeholders both externally (Customers and third-party providers) and internally at all levels across large consumer businesses.
10. Ability to communicate clearly and concisely at all levels, up to an executive through various methods including presentations, data analysis, email and phone
11. Demonstrated commercial acumen and financial literacy with the ability to develop and present customer focused financial propositions.
Benefits
12. Annual on target bonus 10% (based on both personal and company performance)
13. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
14. 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
15. 2 weeks carer’s leave
16. From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
17. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
18. Life Assurance (4 x life cover pay)
19. Exclusive colleague discounts on our latest and greatest BT broadband packages
20. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
21. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
22. Discounted EE TV including TNT Sport and the NOW Entertainment membership.
23. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
24. Volunteering days so you can give back to your local community.
25. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
26. 24/7 private virtual GP appointments for UK colleagues
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.