Join Our Team as a Medicare Advantage Customer Service Representative!
Professional Summary:
Are you passionate about helping others? As a Medicare Advantage Customer Service Representative, you will play a crucial role in providing exceptional service to our Medicare Advantage members. We’re looking for a compassionate and detail-oriented individual who thrives in a fast-paced environment. If you’re ready to make a difference by resolving inquiries related to coverage, claims, and benefits, we want to hear from you!
Key Responsibilities:
* Deliver outstanding customer service to Medicare Advantage members through phone and other communication channels.
* Respond to inquiries about coverage, claims, and policy provisions with clarity and accuracy.
* Interpret and explain benefits and policy details across all Medicare Advantage products.
* Conduct thorough research and follow-up to ensure timely resolution of member issues.
* Maintain a courteous and professional demeanor in a high-volume call center environment.
* Investigate and triage complex customer concerns, escalating when necessary to ensure member satisfaction.
* Advocate for members by clearly explaining benefits and resolving issues with empathy and patience.
Qualifications:
* Previous experience in a call center environment with an understanding of performance metrics.
* Strong computer literacy and ability to navigate multiple systems simultaneously.
* Excellent phone etiquette and a professional, courteous communication style.
* Proven ability to resolve customer service issues efficiently and effectively.
* High level of empathy and emotional intelligence; ability to connect with members and understand their needs.
* Prior experience in the healthcare or insurance industry is preferred.
* High school diploma or equivalent required; additional education or certifications in healthcare or customer service are a plus.
Shift:
Monday to Friday, with availability until 8 PM during open enrollment months (October - March).
Pay and Benefits:
The pay range for this position is $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:
* Medical, dental & vision coverage
* Critical Illness, Accident, and Hospital insurance
* 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation, or Sick Leave)
Workplace Type:
This is a fully onsite position in Salem, OR.
Application Deadline:
This position is anticipated to close on July 17, 2025.
About TEKsystems:
At TEKsystems, we’re partners in transformation. We help clients activate ideas and solutions to seize new opportunities. With a team of 80,000 strong, we collaborate with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services and Talent Services, we work with progressive leaders to drive change. That’s the power of true partnership.
We are an equal opportunity employer and welcome applications from all individuals, regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.