Job Description
I'm hiring for a Senior BI Analyst to join a large, well-known consumer membership platform supporting millions of users across the UK. This is a delivery-focused contract role designed to make fast impact while the wider data team scales and restructures. You'll help build the foundations for long-term reporting, insight, and operational decision-making.
You'll work closely with Operations, Product, and Data teams to build dashboards, connect multiple data sources, and generate insights that improve member experience and operational performance. This is ideal for someone who enjoys hands-on BI development, solving messy data problems, and delivering clarity quickly.
What you'll be doingDashboarding & reporting (initial priority)
* Build and optimise dashboards across operational performance (contact centre, member support, etc.).
* Connect multiple datasets to create a single source of truth for Ops teams.
* Improve visibility of key operational metrics and build scalable reporting frameworks.
Operational insight & analysis
* Analyse activity across email, chat, social, help centre, and chatbot channels.
* Deep dive into SLAs, backlog, productivity, repeat contact, complaints, and escalation trends.
* Translate complex analysis into clear, actionable recommendations that influence decisions.
Data manipulation & integration
* Extract and manipulate data from CRM, ticketing systems, workforce management tools, and other operational datasets.
* Ensure accuracy, consistency, and strong governance foundations across datasets.
Stakeholder collaboration
* Partner with Operations, Product, and Data teams to align insight priorities.
* Communicate insights clearly and support data-driven decision-making across the organisation.
What you bringEssential
* Strong SQL (or equivalent querying experience).
* BI tooling experience, ideally Looker and/or Lightdash.
* Experience manipulating large and complex datasets.
* Proven ability to build and automate dashboards and reporting.
* Strong analytical and problem-solving skills.
* Excellent communication and data-storytelling abilities.
* Comfortable in fast-paced, evolving environments.
Desirable
* Experience with dbt or similar transformation tools.
* Experience with CRM/ticketing data or customer insight environments.
* Exposure to contact-centre or service operations (not essential).
* Experience in high-growth, ecommerce, or membership-based businesses.
* Python or modern data tooling (nice to have).
Candidate background
The team is open to candidates from Customer Insight, CX, Marketing Analytics, Product Analytics, or Operations Analytics - core BI ability matters most.
Why this role
* Immediate impact across a huge user base.
* Big, varied datasets from multiple systems.
* Autonomy to fix foundations and influence long-term analytics direction.
* Hybrid (1 day a week)
Contract
* 3-month FTC or day-rate contract
* High likelihood of extension
* FTCs receive company benefits